The Guest History Tab displays the history of the selected guest.
All reservations in the past and future, including the reservation you are currently working, will display by line item.
The system also uses a 'Guest History Calculation' that analyzes all past stays into the following criteria to help decide which room/type to provide to provide the guest with the same room type.
This information is located in the header and contains the following:
- Avg # of Nights per stay,
- CXL Ratio: (as a %),
- Avg Rate,
- Most Freq Room Type
- Most Freq Room.
- Active Stays
- Total Stays:
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Overview
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