MyGuest Public Api

Introduction 

Welcome to the BookingCenter MyGuest API Partner Documentation! The APIs documented here allow you to programmatically:

• Create a Request
• Manage a Request
• Receive Request Information
• Receive Staff Information
• Receive Form Information
• Receive Category Information

Terminology

The following terms are used throughout API documentation:

• BookingCenter Partner Manager — Your Partner Manager helps get you set up to use the API.
• Property — The property the Partner will be accessing or managing information for. The property grants MyGuest API access to the Partner and their Partner Application.
• Partner Application — The software developed by Partner that  consumes the MyGuest APIs to manage listings on a host's behalf.
• Partner — Develops and manages the Partner application. Partners are the target audience for this documentation.

Basic API Usage Steps

• Your BookingCenter Partner Manager approves your application for use and will provide you with your Api Credentials.
• The Property grants the Partner Application permission to manage their property account via the API. 
• Your application should now be set up and, depending on authorization and permissions, be able to:
• Create and update requests (requests)
• Retrieve a list of available properties (properties) that have authorized partner application access.
• Access available request forms (forms) for the specified property.
• Access available staff (staff) for the specified property.
• Access available categories (categories) for the specified property.

Rate Limiting

To ensure API stability and prevent abuse,  BookingCenter enforces rate limits at the partner level. Your application is responsible for operating within these rate limits. Once a rate limit has been exceeded, no more requests are handled until the limit expires. Attempting to issue requests repeatedly beyond the limit could result in your application being blocked for a longer period, other legitimate requests being rejected, and/or the IP address being blacklisted.

If you encounter issues with rate limits for your application, please ensure you have taken the following or similar actions:

• Build a queuing system to ensure that you don’t exceed the limits.
• Ensure that you do exponential backoff if you do exceed a rate limit.
• Ensure that the you have the User Agent and X-BookingCenter-API-Key headers on your requests.

API Level Rate Limiting

If an API endpoint has a specific limit, you will receive a 405 Method Not Allowed or 429 Too Many Requests error if you exceed it. Endpoint rate limits are included in that API’s documentation.

Technical Support

When a system (System Trigger, MyBooking, BookingCenter, etc) places a message to be processed by the API, we view these in the  Que | MyGuest Que where we can see about any errors or pending messages.  This is the place to verify whether a System placed the correct message in or not.  

Once the message is processed, and thus we can verify what took place, we view these in the Logging | MyGuest History. 

Authentication:

All endpoints and calls require authentication in the form of a login and key pair that are defined in the MyGuest app under Connected Apps. The api_login can be defined as either a string, or an integer, however the api_key must always be in UUID format.

it must be included in the request headers

x-api-login: 1123457
x-api-key: f4f7ca6c-72b7-4b1c-921e-f31243c2b5ce

Failure to include valid credentials as described will return a http status code 401 with a response Unauthorized.

Endpoint Routes:

All endpoints are based off the core url of https://manage.bookingcenter.com/api/

Message Structure

Create Request

POST v2/requests/create/{hotelid}

Request Body Parameters within

Example Request

{
  "request": {
    "room": "32",
    "booking_id": "1332025-4X",
    "details": "credit card declined",
    "email": "jchieppa@gmail.com",
    "name": "Joe Banks",
    "phone": "7075551414",
    "rewards_number": null,
	"message_channel": "BookingCenter",
    "message_thread": "597470647",
    "guest_notify": false,
    "form_name": "Self Checkin"
  }
}

Example Response

{
    "api_version": "2",
    "status": "Success",
    "requests": {
        "id": 308,
        "room": "32",
        "details": null,
        "property_id": 2,
        "status_id": 1,
        "created_at": "2019-01-14 23:26:21",
        "updated_at": "2019-01-14 23:26:21",
        "category_id": 21,
        "completed_at": null,
        "first_time": 1,
        "staff_id": null,
        "guest_id": 13,
        "booking_id": "1332025-4X",
		"message_channel": "BookingCenter",
		"message_thread": "597470647",
        "assigned": null,
        "status": {
            "id": 1,
            "name": "New",
            "created_at": "2014-11-14 02:23:46",
            "updated_at": "2014-11-14 02:23:46"
        },
        "guest": {
            "id": 13,
            "name": "Joe Banks",
            "email": "jchieppa@gmail.com",
            "phone": "7075551414",
            "rewards_number": "0",
            "created_at": "2018-02-07 10:49:28",
            "updated_at": "2019-01-11 22:09:36"
        },
        "staff": null,
        "category": {
            "id": 21,
            "name": "Self Checkin",
            "department_id": 7,
            "created_at": "2019-01-14 22:21:55",
            "updated_at": "2019-01-14 22:21:55",
            "identifier": "21"
        }
    }
}