Create the Default Letters used in the Self Check-in Process.
There These are three the Letters that need to be created for the will be used to communicate to Guests during the Self Check-in process. They are a very important part of the process as Guest Communication is crucial for the the Self Check-in process (six if you are using SMS Messaging - subscription required)to work as seamlessly as possible. The Letters used for email are required for the Self Check-in process to function. SMS Messaging is optional and requires a subscription. - The "Self Check-in Start" Letter starts the self check-in process by automatically sending the Guest an email and/or SMS with a secure link to access MyBooking.
- The "Self Check-in Complete" Letter contains your customized room entry information and instructions and is displayed to the guest in MyBookng and automatically sent to the Guest when self check-in is complete.
- The "MyBooking Cancellation Letter" is the Letter is automatically sent to Guests when they cancel their booking.
- OPTIONAL: "eSign Digital Request" Letter If you want to require a digital signature for check-in, the BookingCenter eSign-Digital Document Signing lets you create a customized Letter with a digital signature function and send it to a guest to open and digitally sign via a secure link attached to their booking. Learn how to use eSign - Digital Document Signing
See detailed instructions on how to create the Default Letters below. Since these Letters can delivered via email and/or SMS. you would create Letter Templates for each delivery method: Email and SMS. For example, if you want to send the "Self Check-in Start" Letter via email and SMS, you would create two Letter Templates and select "email and SMS" next to the Default Letter. We have provided Default Template Letters for both email and SMS Messages for you to use in MyPMS (SETUP | LETTERS). Feel free to use the Default Templates “as-is” or customize to your property by adding or editing text, images or merge fields. If you are using the SMS Module, see Add or Edit SMS Letters Remember, both of these Letters also need to be set as the Default for Self Check-in Letters for the Self Check process to function.. See Self Check-in | Default Letters |