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When a new Guest Request is captured in your MyGuest system, an automatic notification for YOUR department is displayed on the Dashboard. Each new request must be handled on the iPad.

To handle a Guest Request, follow the steps below.

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Step 1 – Open and View  the Guest Request

When a new Guest Request is captured in your MyGuest system, an automatic notification is displayed on the Dashboard.  


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New Guest Request Notification

The Guest Request Notification displays the department, guest Name, Room Assignment and the type of request. The Alert Notification has two options: Press "View" to open the Guest Request and view details. Press "Cancel" to go to the Request List.

 

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The Requests List displays all OPEN Requests. Each Guest Request is colored coded by Status. All NEW Guest Requests are displayed in Blue. Touch on the selected Guest Request to open the details screen.

Step 2 – Handling Guest Request

A. If you wish to type comments for the guest, do that first.- Touch position A below and start typing.

B. Then set the ‘request status’ to PROCESSING. Touch position B and select PROCESSING

C. You can assign the request to a staff member if you wish.Touch position C and select Staff Member

D. You MUST then press SAVE button. This will send email to the guest to let them know their request is processing

Once the Guest Request has been changed to Status= Processing, the status color changes to WHITE. It will stay here in OPEN requests until it is completed.

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