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What is MyBooking?

MyBooking (https://mybooking.bookingcenter.com/) is an online booking app that offers a

personalized site for guests to manage their bookings

and guest profile. BookingCenter supports this feature via an RUID, which is a 'secure' URL) a guest can click to view, cancel

, update their details, eSign documents, and make changes to their bookings.  NOTE: New Bookings cannot be made on MyBooking, there must be an existing Booking ID and a password set for a guest to be able to login.  

All changes made by the guest are automatically updated to MyPMS. When a guest cancels a booking in MyBooking, the booking will update in MyPMS and the status will change to Cancelled. Likewise, any changes made to

Guest Details is automatically updated to the Guest Booking

Information in MyPMS.  If a property is using MyGuest, then these events create 'push' notifications and requests for your staff.

MyBooking

can be customized to your property by adding a logo,

displaying your marketing policies

and creating customized letters.

While BookingCenter does allow properties to use the email and password feature to login in to https://mybooking.bookingcenter.com/, directly, we do not recommend it, as it's not as secure (or convenient for the Guest) as the RUID method.  The EMAIL and the PASSWORD are unique to each Guest. Therefore, the guest will be able to login to view and manage all of their bookings, both past and future. Also, a guest can view, email, print, add to a calendar the Booking Details or cancel a booking. The guest can also edit their contact information and see booking history without having to contact the property directly.  If you use this feature, we recommend it be done with MyGuest to improve your operations.