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STEP 1: Create a support ticket with the Subject "Interested in Booking.com Direct Connection".
We will communicate any necessary clarifications, questions or issues to you on this ticket. Please do the same and we will have all correspondence in one place.
STEP 2: Set up an account with Booking.com If you already have a Booking.com account, continue to
To set up a Booking.com account:
Enroll directly with Booking.com via their Direct Connect Program by filling out the necessary paperwork found at: https://
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Work with your Booking.com Market Manager to complete required set-up information. BookingCenter cannot assist with this process. Booking.com will only work with the property directly until you have been accepted in their Direct Connect program.
Go to Step 3 for steps to be completed with the Market Manager.
STEP 3: Please complete these steps with the Booking.com Market Manager
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- Tell your Market Manager that you are participating in their Direct Connect program using BookingCenter
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- Provider ID: 477
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- All room rates based on Double
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- Occupancy. All other rates will be derived from those. If you have different rates for a single guest, please define that with your Market Manager. If you have different rates for more than 2 guests, please define that with your Market Manager.
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- Review the Room Type descriptions set up the in the Booking.com Extranet. The descriptions can be different in Expedia than they are in your Booking.com Extranet since we will map by Room Type ID We will just need to know which matches to the MyPMS Room Type ID if the descriptions are different. Also, please set up any images, room amenities, policies, etc. in your extranet.
- Turn OFF the auto-replenish for these two settings:
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- cancellations AND for closed-out rooms. For smaller properties especially, this is key to control potential
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Step 1 - Select Your Provider: In "Search for Providers", enter and select BookingCenter. The Channel Manager Provider is BookingCenter (477).
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Select Connection Type: "Two-way Reservations and Availability"
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Click Next to complete Step 2. Once Step 2 is completed, BookingCenter will receive an email to request connection and mapping.
STEP 5: Complete Mapping and Activate Connection
BookingCenter will create a new Agent Channel - BKGDIR which will appear in Agent Relationships.
We will complete mapping in the BKGDIR Channel based on the Room Types and Rates mapped in your Booking.com Extranet. Please be sure that these are correct in your Booking.com Extranet.
While we are completing the mapping, you can check the status of the connection request in the Booking.com extranet under the "Channel Manager" link.
Once mapping is complete, BookingCenter will confirm the connection and you will receive an email notification to activate the connection. See Step 5.
STEP 6: Activate Connection
You will receive email notification that the connection has been confirmed and given instructions on how to activate the XML connection.
To activate the connection, Go to Property Info, in the left menu under Property Level, click on Channel Manager. In Step 4 - Confirm, click the blue button "I Confirm..." to activate the XML connection.
When BookingCenter receives notification that your connection is activated, then we will upload rates and availabilty and you will be LIVE.
When all six steps have been completed, your connection will be LIVE.
Remember, that you need to confirm to activate the connection in Step 6.
* Desktop PMS Customers, please visit: https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/598
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- over bookings.
- If you have any current promotional programs through Booking.com, you will need to suspend those until our Booking.com Direct Connection is confirmed.
NOTE: Once this is completed, the Booking.com team will activate the ‘Channel Manager’ link on your Booking.com extranet
STEP 4: Start the XML Signup Process in your Booking.com Extranet
- Go to
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