To Cancel a Booking in any of these three places, follow these steps:
- Locate the booking in Quick Search, on the Tape Chart or in Search Bookings.
- Open the booking and the Booking Details screen will open. Use the pop-out box Cancel Booking button if you use the Tape Chart
- Go to the bottom of the Booking Data Tab and click Cancel Booking. See Booking Action Buttons
- A message will appear asking to confirm the cancellation. Click Yes. See Figure 1.
- A screen will appear to fill-in information on who canceled the booking, contact phone and notes. See Figure 2.
- An option for the User to define who initiated the Cancellation is offered. This allows the Property to set if it was initiated by the Property or the Guest.
- *Note, if the cancellation was initiated via the MyBookings Area (used for Self Check-in), an OTA, or a GDS Agent, this setting will be automatically selected to the Guest option.
- A message will appear asking to confirm the cancellation. Click Yes. See Figure 1.
- A screen will appear to fill-in information on who canceled the booking, contact phone and notes. See Figure 2
- Click Save and the Booking Cancellation Confirmation will appear. See Figure 3.
- The Booking Status will appear as "Canceled" and availability will be released .. See Figure 4.
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