Common questions and Issues
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Online Bookings:How to determine what source generated a booking: Website, GDS, OTA Contract Rate, Negotiated Rate, InHouse Promotions
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OTA Contract Rates: Overbookings or Incorrect Rates on OTA Contract Rate Program such as Booking.com or Expedia
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Channels Selling Rooms through GDS and OTA channels involves the same functions as all other channels. However, with an OTA Contract Rate plan there are further considerations such as the agreed upon neogiated rate and maintaining availability and rate parity. See Managing Availability and Rates on GDS and OTA channels. Each Contract Rate you enter into has a unique set of requirements and conditions which must be taken into consideration when setting up your Room Type and Rate Plan allocations.See Managing Availabiilty on GDS and OTA channels for more details on each Channel. Also, Room Types must be mapped with each OTA in order to function properly.
Commonly asked questions and issues See all Knowledge Base Articles on GDS and OTA Channels |
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To get started with GDS and OTA, see: GDS Network, OTA Contract Rates: How to Enroll In GDS/OTA Connections
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