- . Failure to authorize a credit card (ie, a decline) presents a message to the guest with the error from the processing network, and request the guest to use another card. The folio will show the 'advance' payment just made. The Guest will see a message they are required to 'click confirm' in order to proceed with the payment and check-in: "Click to charge your card (Visa ******4242.) the full amount of your stay <currency><amt> ". The Log with show: “<Kiosk Agent> Paid <amt> as Full amount of the Booking.”
- Auth Amount: This enables an authorization to the card for the 'Auth at Checkin' settings a property defines in the 'PMS Setup' area (see section "Authorization" for details). The authorization is not a payment, and the property/merchant has no control over how long this authorization will persist. Properties who choose this setting must be aware of the limits of authorizations to collect eventual payments. Properties cannot use both "Auth On Check-in" for PMS operations and "Auth Amount" for Self Check-in - they can use one or the other, as using both would attempt to perform two identical auths in back-to-back sequence causing errors with many Guest credit cards. The Guest will see a message they are required to 'click confirm' in order to proceed with the payment and check-in: "The Log with show: “<Kiosk Agent> Authorized Amount: <amt>.”
The guest will have 15 minutes to make full payment for the booking (which is reserving 'room inventory' as the booking is set as status: INCOMPLETE) before the bookings is cancelled and the Guest will have to start over. The actual method for acquiring the authorization or payment requires either Traditional MyCard or EMV MyCard. If using an EMV terminal, it is required that the Kiosk and the EMV device be on the same subnet of your IP network, and the EMV device secured and powered-up to work. Directing a Guest to identify and use a 'tap/dip/swipe' EMV device can be a challenge, thus you can use either an EMV device or have the guest enter their credit card manually in when booking or managing their booking. Either way is secure and offers PCI compliance. |