Page History

...

If the authorization goes through, you will be returned to the Front Desk

Problems with MANUAL Authorizations

If there was a problem with the authorization, and using MANUAL, you will be give a warning at the top of the booking. You can then attempt to authorize a non-present credit card.

...

If the card still cannot be authorized you should ask the guest to speak to their issuing card bank to clear up any security holds.  Or alter the guarantee by to a different payment method or different credit card. If supported by your property, use an alternate method of payment for Guarantee By such as a check, travelers check, or cash.

Problems with Automatic Pre-Authorizations

If your PMS Setup area for Night Audit is set Allow Credit Card pre-Auths: Automatic, then any auth errors are reported as MyGuest requests so that each booking that fails can be dealt with by the Users set to manage 'Self Checkin' events.