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Section


Section

Assign and Send a Request

In MyPMS the Daily Housekeeping (Full Clean or Stay Over cleans) Rooms are assigned individually, or in a Group, to Housekeeping staff (what BookingCenter calls 'Users').  Armed with the BookingCenter mobile app (or they can use a web browser), the User receives notification about their daily needs (no more Housekeeping sheets to print out!) and the system notates the time the request was sent.

All Rooms that are in DIRTY status will be unchecked and have a "Request" Button and a User List to the right of the Room. All Rooms in CLEAN Status will have a checkmark next to the Room and the Request Button and User List will not display.

To Assign a Task to a Housekeeper and create and send a Request for one Room or a Group of Rooms, follow these steps.

  • Select one Room or Group of Rooms
  • Select the User from the User List and click "Request"
  • The Room will be assigned to the User and a Request will automatically be created in MyGuest. The Housekeeper (User) will be sent a notification on their mobile phone and see the Request in the MyGuest App


Select one Room

Or, select a Group of RoomsSelect User and Submit Request



Request Assigned to UserRequest created in MyGuest and Notification sent to User
Request assigned in MyPMS

Status: Assigned (MyPMS) = New (MyGuest)

Mobile Housekeeping App Request submitted 

Mobile Housekeeping App - Request DetailsImage Modified


Mobile Housekeeping User DashboardImage Modified




Section


Section

Tracking Requests and Ready for Inspection

Then, when the User has cleaned the room, they can set it for 'Inspection', which automatically assigns the Request to their Housekeeping Supervisor.  This alerts the PMS that the Room is now under 'Inspect' status.  Or, alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS. If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification about each Room(s) are ready for their 'inspection', and  the Supervisor 'closes' the Request after inspection, triggering the PMS to set that Room 'clean' and ready for check-in.  Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once agin 'Assigned' and not ready for rent.

To set a Request to Inspect, follow these steps.

  • The Housekeeper (User) changes the Request status to "processing" in the Mobile App.
  • The status of the Room is changed to "Inspect" in MyPMS
  • The supervisor or whomever is designated will receive a notification that the Room is ready to Inspect.

Request is set to "processing" in MyGuest by Housekeeper

Set to "processing"Status changes to "Inspect" in MyPMS


Request "Complete" and Room CLEAN

Alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS. If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification that the Room is 'clean' and ready for check-in.  Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once again 'Assigned' and not ready for rent.

To set a Request to Complete, follow these steps.

  • The Housekeeper (User) changes the Request status to "Complete" in the Mobile App.
  • The status of the Room is changed to CLEAN in MyPMS
  • The supervisor or whomever is designated will receive a notification that the Request has been closed.

Request is set to "Complete" in MyGuest by Housekeeper

Set to CompleteRoom is marked Clean

Section

MyGuest Housekeeper Dashboard and Request Views

  • The Housekeeper Dashboard is displayed to all Users with MyGuest User Role=Housekeeping.
  • To receive notifications on the Mobile App, the User must have "Housekeeping" set to ON in the App. To do this, open the App and then click on the "Gear" icon (iPhone) or the "bell" icon (Android), in the top left corner. There will be a list of notification categories. Go to Interfaces | Housekeeping and set to ON.
  • The Dashboard displays the number of Pending Requests, Open and Closed Requests for the Housekeeper (User).





Section

MyGuest Manager Dashboard and Request Views

  • The Manager Dashboard is displayed to all Users with MyGuest User Role=Manager.
  • To receive Housekeeping notifications on the Mobile App, the User must have "Housekeeping" set to ON in their App. To do this, open the App and then click on the "Gear" icon (iPhone) or the "bell" icon (Android), in the top left corner. There will be a list of notification categories. Go to Interfaces | Housekeeping and set to ON.
  • The Dashboard displays the number of Pending Requests, Open and Closed Requests.

   


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