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The HouseKeeping App is a 'scaled down' version of the MyGuest system, specifically for customers who want a robust Housekeeping management system tied in the with MyPMS, but don't need other MyGuest features nor a Concierge interfaces.  If you would like to learn more about the Housekeeping App, contact us.

Track tasks in real-time with status updates and push notifications to housekeepers, supervisors, and staff. Streamline operations by assigning housekeeping tasks in groups or individually. Improve workflows with visibility on the status of each room. Enhance hygiene by managing supervisory approval before PMS assigns the room 'Clean'.

KEY FEATURES

Assign and Track Tasks

Assign Housekeeping tasks, individually or as a group, to Users. This creates Request(s) for each ‘Room Clean’ request to the right Housekeeper. Because each request has a ’start time’ and ‘end time’, each Housekeeper tracks how successful they are at cleaning each Room in time.

For customers who are registered MyGuest Users, the Housekeeping App is an inexpensive add-on, please contact us to add this feature to your MyGuest setup.  

Automate Supervision

When a Housekeeper has completed work for a specific Room, they can (optionally) set the Request to ‘Review’ status, triggering a notification to the Housekeeping manager to approve the cleaning.  Upon verification, the Room gets set to ‘clean’ via the Housekeeping manager.  If an Incident Report is required, attach photos and descriptions for a historical record.

Sync with the PMS

Each PMS user can visit the Housekeeping page in MyPMS to review the status of each Room so they can know which Rooms will be available to rent in what order. They can also link directly to the Housekeeping Request to watch real-time as the cleaning process unfolds.

Notify Guests

Notify Guests when their rooms are clean via a WebHook to automate communication to Guests when their Unit is ‘CLEAN’. For properties using Self-Checkin, this allows Guests access to the room when ready, as opposed to the ‘arrival time’ set with the booking.

Dashboard

The dashboard summarizes a few Key Performance Indicators (KPIs) from your Housekeeping staff: 

• How many 'pending' Housekeeping requests are still 'open'.
• Which Housekeeper User has 'open' requests.
• How many were 'closed' within the last week.
• How Housekeeping requests made within the last week.