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Owners can login if they go to https://owners.bookingcenter.com. They will need the Owner ID and password entered in the Owner Information section, with the Site ID appended in front of the Owner ID. For example, if your BookingCenter Site ID is 'DEMO' and the 'Owner ID' is 'John', the the Owner ID to login at https://owners.bookingcenter.com will be: DEMOJohn.
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The Owner login should be received from the Property directly, BookingCenter cannot give these credentials to Owner(s) of your unit. See Owner Units.
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Owners can view the bookings made for their Unit with Booking Information and Status.
From the ‘Booking Details’ page (booking_details.phtml), an Owner can click a LINK to ‘Edit Booking”. The Edit feature enables:
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The owner can view any commissions earned from their Unit(s) being booked and in status: COMPLETE. The idea for the Commission is that the Owner has a commission amount is commissionable at an agreed-upon rate (always a %). This is set for each Owner and can be unique to each Owner. The Total Commission is then viewed by the Owner on the non-taxed portion of the RENT (rate total for the booking) and excludes any extra Items that might have been added, such as a bottle of wine or transportation fee. This area allows Owners, if they have a commissionable relationship with the Property Management Company, to see what commissions are payable. If the commission relationship is 0%, then the Total Commission will always be $0.
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The owner can view their contact details on file and their units.
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Owners can generate Reports for Expenses and Payments. These reports can be sorted by date range to create statements.
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Payments are records of payments the Property managers made to the Owner. A running balance is kept of each Owner's commissions (revenue) less Expenses (debits), to make a Total owed and then paid.
Owners can make bookings in order to block out availability and deliver detailed booking information to the Property Management System. For the feature to work with the correct Unit(s), it is imperative that the setup of the 'Owner' use the Agent Allocations Agent Relationships and Agent Allocations feature to allocate the correct Units(s) to the right Owner/Agent ID. Note, doing this requires two dependencies:
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The Owners Area doesn't allow an Owner to cancel a booking. If the Owner is enrolled in the Channel Manager product, then the ability to cancel exists, as any booking that is modified or canceled from an OTA (Expedia, Booking.com, Airbnb, etc) or a GDS Travel Agency is automatically modified and/or canceled with cancellation information included. If your Owners wish to cancel their bookings, they must do so by contacting the Front Desk who can then record the Cancellation and issue a cancellation confirmation.
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