Customized Letters are used in the Letters Tab of every Individual and Group Booking and for the Default Letters listed. . To Add or Edit Letters and set the Default Letters, go to SETUP | PARAMETERS | LETTERS. The Letter Templates you have created will display here in the following sections.To sort the entire list, use the Sort fields at the top of the list: "Find Records where", "Sort by", "Display" and "Records".
- Default Letters: Select a custom letters for each of the functions listed.
- Booking Letters: Letters for Individual Bookings and POS Receipt ONLY. See Individual Letters and POS Receipt.
- Group Booking Letters: Letters for Group Bookings ONLY. See Group Letters
- Guest Letters: Letters used for special promotions like birthdays, etc.
To sort the entire list, use the Sort fields at the top of the list: "Find Records where", "Sort by", "Display" and "Records"- SMS: Use to create SMS Messages.
- Incident Report: Use to create an Incident Report with the Housekeeping App
- Kiosk: Letters used for Confirmation, Welcome and Inactive during Kiosk Self Check-in
- Agent: Use for Letters sent to Agents
- Owner: Use for Letters sent to Owners.
To Add a new Letter, see Add or Edit Letters
Letter Features - Name: The text entered here will appear as the Subject Line of the Email if the Letter being created is sent via email.
- Notes: These are internal notes for you and will not be displayed to guests.
- Sort: The sort order entered here will display in the drop-down list in the Letters Tab of the booking.
- CC to Property: Select "Yes" if you want this letter automatically cc'd to the main property email when sent to a guest.
- Show in PMS: Select "Yes" if you want the letter to viewable and selected in the drop-down list of the Letters Tab in the Booking. There may be Letters you use for other functions like Agents, Esign, etc. that you do not need displayed.
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