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Sources, like Agents, are used to track the origin of bookings. Unlike Agents, Sources do not affect pricing, availability or commissions. Sources are viewed

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in the booking details

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of all guest bookings,  see Booking Information,  and

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used in some reports as a sort function

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in sales reports, see such as the Revenue Report and the Bookings Report, You can also use this function to create

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Sources in Online Bookings

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Booking and Guest Marketing lists using Search Bookings.

Sources can be used on the website booking process and selected by the Guest to find out where

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they are finding your property. However, this must be enabled in SETUP | SETTINGS | BOOKING ENGINE SETTINGS

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and set

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to

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Publish Online "Yes". See below.

Sources in Online Bookings

  • Bookings from your website automatically have the Source filled in as "WEB"
  • Bookings from OTA Channel Connections and GDS will autmatically have the Source filled in. For example, "Expedia", "Booking.com", etc.

Common Examples of

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Sources created for the Front Desk are Groups, Corporate, Walk-ins, Phone, Referral, etc.  To understand how to create custom HTML links to track Source Codes, read more here.


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To see create, edit and manage Sources, go to SETUP | PARAMETERS | SOURCES. Your list of Sources will appear in the default view.

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To add a Source: Click Add and a new browser window will open to add Source details.

  • Source I.D.:  Enter a source ID that identifies the source. Examples include REF for Referral, or FB for Facebook. Enter letters or #'s, max. of 8 characters
  • Description: Enter a short description. This description will appear in the drop-down list for Source In Booking Information.
  • Notes: Optional notes for the source
  • Publish Online: Set to "yes" to publish to your website and "no" to have it only appear on the drop-down list at your front desk.
  • Sort: Indicate a Sort # to order your list in the drop-down menu in Booking Information. See Booking Information

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To Edit a Source: Click on a the Source Name and a new browser window will open. Here you can edit all fields EXCEPT for the Source I.D. which must remain for data records. Click Save when finished.

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