Versions Compared

Old Version 5

changes.mady.by.user Dave Martin

Saved on

compared with

New Version 6

changes.mady.by.user Jeff Tweddale

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Section


Column

An Owner must first be created in the software under the owners' section.  Once added to the software the owner is then assigned to a specific unit or units in order to become active. Now that the owner is set up, you are able to track bookings to the unit(s), create transactions and generate reports. Add as many Owners as needed.

The owner can access the 'Owners Area' with a Login ID and password to view their bookings, track transactions, generate reports for their units, make and edit bookings.

The online 'Owners Area' available at: https://owners.bookingcenter.com enables owners to login with their Owner ID and password entered in the Owner Information. See Owner Units

See below for a description of the Owner Login area and the information that will be available to the owner.


Column
width30%


Panel
borderColor#559ADE
bgColor#F0F0F0
titleColor#ffffff
borderWidth1
titleBGColor#559ADE
titleIn this sectionOwner's Area
Page Tree
rootOwners Area




Owner Login

Owners go to https://owners.bookingcenter.com. Give them They need the Owner ID and password entered in the Owner Information section, and use get this from the Property directly, BookingCenter cannot give these credentials to Owner(s) of your unit. See Owner Units

...


Bookings

Owners can view the bookings made for their Unit with Booking Information and Status.

...

  • Edit the Booking Notes in a booking.
    Note, the existing note will be viewable, but there will be no ‘archive’ of older, notes, so if the user over-writes older notes, they will be gone with no way to retrieve them.

...

Commissions

The owner can view any commissions earned from their Unit(s) being booked and in status: COMPLETE. The idea for the Commission is that the Owner has a commission amount is commissionable at an agreed-upon rate (always a %). This is set for each Owner and can be unique to each Owner.  The Total Commission is then viewed by the Owner on the non-taxed portion of the RENT (rate total for the booking) and excludes any extra Items that might have been added, such as a bottle of wine or transportation fee.  This area allows Owners, if they have a commissionable relationship with the Property Management Company, to see what commissions are payable.  If the commission relationship is 0%, then the Total Commission will always be $0.

Image AddedImage Removed

...

My Details

The owner can view their contact details on file and their units.

...

Owners can make bookings in order to block out availability and deliver detailed booking information to the Property Management System.  For the feature to work with the correct Unit(s), it is imperative that the setup of the 'Owner' use the Agent Allocations Agent Relationships and  Agent Allocations feature to allocate the correct Units(s) to the right Owner/Agent ID.  Note, doing this requires two dependencies:

  1. That the Agent has the same ID as the Owner.  Thus, if your Agent to allocate to is Agent ID: EXAMPLE, then the Owner should also have an ID: EXAMPLE.  
  2. The actual HTML call to invoke the 'Book Now' feature is to use the Site ID + Agent/Owner ID in the Booking Engine.  Using the prior example, the URL would be http://requests.bookingcenter.com/enquiry.phtml?site=MYSITE&agent=MYSITEEXAMPLE.  Any Booking Engine template can be used to invoke the 'Owner's booking', but by default, the Owner's Area supports the Legacy Booking Engine.  

...

  • Provide a Receipt Type that your Owners can use so they aren't required to place a credit card when completing a booking. An example of a common is: Owner Guaranteed Payment and it shouldn't be a credit card.
  • Have Confirmation and Booking Deposit policy statements that the Owner will agree to conform to when fulfilling the booking.  
  • Consider making the clicking of the Confirmation and Booking Deposit policy a requirement.
  • Consider making the Agent a wholesale Agent so that 

Canceling Bookings

The Owners Area doesn't allow an Owner to cancel a booking. If the Owner is enrolled in the Channel Manager product, then the ability to cancel exists, as any booking that is modified or canceled from an OTA (Expedia, Booking.com, Airbnb, etc) or a GDS Travel Agency is automatically modified and/or canceled with cancellation information included.  

...