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Each Individual and Group booking has a Folio Tab in the Booking Details. To manage the folio of a Guest Booking, locate the booking and then click on the Folio Tab in the Booking Details.

The Folio is a powerful and flexible tool for applying charges and payments to a Guest bill.  All Charges and Payments will appear in the Guest's Primary Folio and stayed attached to the Guest Booking.

The functions available in the Folio allow you to create additional folios, transfer items between folios and email or print folios. These can be used as a Guest Receipt or you can create a customized Receipt Letter. See Letters.

The transactions shown in the Folio interact with other functions and can viewed in several places in the system. Please become familiar with the functions and features of the Folio below.

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 Please take a moment to review these important Folio Functions.


  • Room Rent Charges automatically charge to Guest Folios during Night Audit.
  • A Folio must be balanced in order to check out a Guest.
  • Additional Folios can be created in the same Guest Booking
  • Charges and Payments can be transferred between Folios.
  • Total Payments and Charges are shown in the Booking Header information.
  • The transactions shown in the Folio can also be viewed in the Transactions Report
  • Folio history can be viewed in the Log Tab of the Booking Details.
  • To print or email a folio, go the links located at the top, right of the folio: print folio, email folio, folio to excel. To add a logo to the print or email folio, see
Folio Transactions

The two column reporting for payments and charges in Folios allows you to view the totals separately. This is helpful when balancing the folio. 

  • Charges and Payments: The two column format allows you to  see each charge or payment as a line item with a corresponding $ amount in the Charges or Payments columns. The total of each column is shown at the end with the Cusomter balance shown at the end of the Folio.  A positive balance indicates an $ amount due. A negative balance indicates a credit balance due to a prepayment or deposit.

  • Modify and Delete Icons: Click on each icon to either modify or delete the transaction. 

  • Transfer Checked Items:

 

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Charges and Payments

Charges can be applied to the Folio in three ways:

  • Night Audit - Charge Folios: The Room Rent is automatically charged per night during Night Audit. See Night Audit Procedures
  • Front Desk - Quick Charge: See Quick Charge
  • Add Charge: Charges added by the User in the Folio within the Booking Details. See Add Charge

Payments can be applied to the Folio in two ways:

Booking Header

The second row in the Booking Header with the financial information is continually updated by Folio transactions, except for the Projected Income.  The other three fields (shown in blue): Projected income+ Charges, Projected Balance and Folio Balance reflect the actual Folio balance as charges and payments are applied.  See Booking Header.

  • Projected Inc – The Projected Income of the booking total Room Rent cost plus taxes.
  • Projected Inc + Charges – This is the total of Projected Income plus any charges in the folios of the booking.
  • Projected Bal – This balance of the Projected Income + Charges minus any payments made.
  • Folio Balance – This is the current balance of the guest folio after any charges and/or payments have been made. Deposits will show as a

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  • negative amount since Room Rent is not charged until the guest stay. See Add Deposits

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Credit Card Payments made to the folio function are recorded in the folio and the transactions are managed in the Manage Credit Cards. The credit card payments applied to the Folio will only be processed If you are set up with Payment Processing through our MyCard system. If you ARE NOT signed up for automatic payment processing, then the credit card payments entered will ONLY be recorded, but NOT processed. Users of MyCard payment gateway processing, see MyCard for details on processing Authorizations and settling credit cards.

Sample Guest Folio with only charges and no payments. Click to enlarge

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The following are the main functions of the Folio:

Choose Folio:

 If multiple folios have been setup additional folios are selected via this drop down box. By default the primary folio is always shown on the folio screen.

Add New Folio

The system supports multiple folios and allows the user to split charges by inventory type across multiple folios if desired.

Folio Setup

Allows editing of folio name(s) and comments as well as managing which inventory items are assigned to folios.

Print Folios

Opens the current Folio in a new window formatted for printing.

Folio to Excel

Allows exporting and saving of the folio to Excel.

Check in

Checks the guest in. This button will only be visible able to be checked in and the arrival date on or prior to (for late check in) the system date.

Check-out

Checks the guest out. This button will only be visible if the guest is currently checked in and the folio has a zero balance.

Check back in

This button is present only after the guest has checked out and may be used to check the guest back in. This can only be used if today's date falls between the reservation check-in and check-out dates.

Check-out

Checks the guest out. This button will only be visible if the guest is currently checked in.

Cancel Booking

Cancels the booking.

Clone Booking

Clones all booking information from the Guest Detail to create a duplicate booking in with the same booking details. Click Reset Guest I.D. to change Guest Information

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Front Desk TABS

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Front Desk TABS

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If you're looking for troubleshooting information, please try one of our Support Options!

 

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Need help? Submit a ticket

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Articles and FAQ

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