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If a guests requests something by phone OR Guest Request is received at the Front Desk or by Phone; or you receive the request from a PBX or staff member or Guest directly, you canadd the request yourself.it can be added manually to the system.

 

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titleMyGuest

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rootMyGuest - Guest Request System

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To search for For a Staff Member to add a Guest Request, follow these steps:

Step 1: Add Request

On the Requests screen press the SEARCH box and type in a guest name, issue type, ID number or room number etc.

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Note: When you are finished typing on the iPad keyboard you can press this button to hide it.

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When you are finished searching, can press on the search box to REMOVE your text.

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the blue button "Add Request As Staff Member" as the top righthand corner of the screen.

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Step 2: Select the Request Category and Create New Request

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Step 3: Complete the form

 Leave Name and Email blank. DON’T type anything for name or email. The system will know who is using it.

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Note: The button below will remove text once you have pressed on the search box.

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Your request will be sent to the Requests screen ready for processing. It will be color BLUE for new and will be ready for processing.

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