Why some authorizations can be voided or incrementally adjusted, and others can not be? 1) Only Visa allow any voids or incremental adjustments of authorizations. All other credit card types must obtain new authorizations.
2) Sometimes, based on events with the card holders bank, our interface will not allow us to void or incrementally adjust an authorization. The only way to do this is to call your merchant account via the phone and have them do so manually. We are not sure why these intermittent bank issues exist via an electronic gateway (never been a good explanation when we've asked), but your merchant account representative works on a direct basis with the card network and they can always do it. |