When the Housekeeper views the Request, the 'detail' message shows the correct status of the cleaning need: - Departing Clean - This message means the room contains a Guest that has, or will be, departing 'today'. Bookings that are either still 'in-house' but expecting to depart, as well as those 'checked out', ie now status: complete, are considered Departing Clean.
- Vacant Clean - This message means the room has been vacant for at least one day.
- Stay Over Clean - this message means the room contains a Guest staying over, so a light clean is usually sufficient.
Self Check-in Guest Requests (optional) If a Guest is attempting to self check-in to their room via Mobile or a Kiosk, and the Room assigned to them is not clean, but the Arrival Time on the booking has come to pass, the Housekeeping staff will receive a message: Attention A MyPMS Demo Hotel staff. A new request has just been received - Request: 1805
- Name: The Housekeeping App
- Room: 404
- Request Name: My Hotel Housekeeping Request
A Guest Request is awaiting attention, click here to manage it. Please attend to it as soon as possible. They can then focus on this room or contact the Guest to set expectation. Automatic Housekeeping Assignment at Check-outSome properties wish to automatically assign a Full Clean Housekeeping request to a User immediately upon Check-out. The benefit is to dynamically prioritize Housekeeping tasks as they arise, without waiting for a list or a manual assignment. This feature assigns to a default User a Full Clean request immediately upon Check-out. This works whether a Guest is manually checked out (via a PMS User) or via the Guest through Self Check-out. This can be especially helpful for properties who use an 'off site' Housekeeping service and need to immediately notify the service upon checkout. |