BookingCenter's Self Check-in lets the Guest update Booking Details, Add Payment Methods, Cancel the booking and complete the Self Check-in process from their mobile device. The Self Check-in function is completed in MyBooking, our secure Guest Portal. MyBooking is fully integrated with MyGuest and your PMS with synchronized status updates, customized messaging and digital document signing. Once your Once a site is enabled for Self Check-in, the function is enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters and MyPMS can be integrated with MyGuest to manage the daily process, and in real-time reports on what is happening but focuses on what is NOT going right - ie, the variances to your defined, daily process. As an overview for how MyGuest works with Self Check-in. To start the process, the Guest is sent (email and/or SMS) a customized "Check-in" Letter/SMS with a secure link to MyBooking, the BookingCenter guest portal which allows the guest to view and update booking details and complete self check-intheir Booking at a time of your choosing. It can be x days/hours before the arrival date/time, or it can be automated on the day of arrival - different customers choose differently. Then, depending on the status of the booking and the criteria met, the following messages or call to action will actions trigger a notification to MyGuest: - Self Checkin Letter Generated
- Self Checkin Letter Signed
- Self Checkin Booking Checked In
- Self Checkin Booking Cancelled
- Self Checkin Booking Edited
- Self Checkin Credit Card Declined
- e-Sign Letter Generated
- e-Sign Letter Signed
The secure link emailed to the Guest is unique to each Booking and, therefore will display the details specific to that particular booking. All MyGuest notifications will can post in the MyGuest widget on the front desk (optional) and specific booking messages will post to the MyGuest tab that is part of the booking in myPMSThe changes MyPMS, allowing staff to follow exactly which messages have been associated with the specific booking. Changes made by the guest on their booking in their MyBooking page Bookings are automatically updated to MyPMS and notification is sent to MyGuest, so staff can validate whether cancelling or adding a new Guaranteed by: payment method requires intervention.
When using MyGuest we recommend using the BookingCenter Manager's app, especially for the Users who will be associated with Requests for the category: Self Checkin. Manager's App BookingCenter MyGuest comes with a downloadable an iOS and Android app for key staff for immediate alerts via ‘push’ notifications of new incoming guest requests. Enables This enables you to monitor your guests’ requests in real-time while roaming the property or from anywhere via your smart phone. But for users who prefer to use a web browser, as opposed to a mobile app, the same data is available on the MyGuest Management website. |