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The House Keeping App is fully integrated with MyPMS and MyGuest and can be used on any mobile device. Please review the following features and then go to the step-by-step instructions below to learn how to use The Housekeeping App with MyPMS.  

*note: If your Housekeeping has an older device, or no phone that can run iOS or Android apps, the same features are available via our website, with the exception that notifications won't work for a user who has no iOS or Android app installed.


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The House Keeping HouseKeeping App is fully integrated with MyPMS and MyGuest and can be used on any mobile device. Please review the following features and then go to the step-by-step instructions below to learn how to use The Housekeeping App with MyPMS.

  • Users: The Housekeeping Users and/or Supervisory Users do not have to be employees of your property.  Often, they are outside contractors cleaning units both on- and off-site. That is the beauty of the House Keeping App - regardless of your 'vendor', each Unit can be assigned, and tracked, for the specific User you assign.  If the Request goes 'stale' the system has an escalation process to 'escalate' the Request to a manger for intervention.
  • Default Housekeeping User: if you want Housekeeping Tasks to automatically be assigned to a default User when a booking checkouts, then set that User here and turn on that feature in the Settings area of MyPMS where a list of active Users can be selected. Make sure that the user you choose here has access to the MyGuest and Housekeeping functions in the User area. 
  • Priority status for help scheduling Early Arrivals and Late Checkouts. The Housekeeping screen in MyPMS shows the times set for Early Arrivals and Late Checkouts that vary from the property 'default times' for arrival and/or departure on specific bookings.  This allows the Housekeeping Requests, when sent to the Housekeeping App to your Housekeepers with a priority setting alerting a booking will vary from default times in order to focus Housekeeping tasks for these variances. In the Housekeeping App, request tasks can be sorted to show the Priority labels to assist Housekeeping staff to focus where needed first.
  • Escalating Requests: If a User is taking too long, or your Users need to re-allocate their cleaning schedule, no worries!  Anyone can login to the app (via mobile, desktop, or the PMS) and re-assign a Room to clean and/or supervise to someone else.
  • Manager Dashboard and Request Tracking: Because all events are logged, the House Keeping App lets you know the productivity of each House Keeper, with a Dashboard to watch productivity over time.
  • Webhook Notification to Guests: Another feature of the system is that, when combined with the Webhook notification, the House Keeping App will update an external web services to the status of each Request so that if you are using automatic triggers for 'Your Room is Clean' messages to waiting Guests, that can be automated, as well.

Watch an Overview of the Mobile Housekeeping App

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urlhttps://www.youtube.com/watch?v=eCto_-tSFeg

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