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There are two Letters that need to be created for the Self Check-in process:  "Self Check-in" and  "Room Entry Information"

Both need to have a delivery method selected, but only the "Self Check-in" Letter needs to be scheduled in Auto Letters. The "Room Entry Information" Letter  contains your customized room entry information and is displayed and automatically sent to the Guest when self check-in is complete. This Letter DOES NOT need to be scheduled .

Remember, both of these Letters also need to be set as the Default for Self Check-in Letters and the method of delivery selected, email and/or SMS. See Self Check-in | Default Letters

To schedule the timing of when the "Self Check-in" Letter is sent to the Guest ( before or on the check-in date) use Auto Letters.

See below for detailed instructions


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The "Self Check-in" Letter starts the self check-in process by automatically sending the Guest an email and/or SMS with a secure link to access MyBooking.This Letter MUST be scheduled for delivery ON or BEFORE the check-in date. The timing of this is up to you. If you want to start the check-in process before arrival and give the guest a chance to update booking details or cancel the booking,thenscheduledelivery before check-in. The Check-in function will only be enabled ON the Check-in date. Before this date, the Guest will ONLY be able to manage their booking. See 

Schedule Delivery for "Self Check-in"  Letter to EMAIL

The Self Check-in Letter startstheselfcheck-inprocessby sending theGuestan email and/or SMS. with the link to MyBooking. Set up an Auto Letter event to schedule Delivery.

  • Go to SETUP | PARAMETERS | AUTO LETTERS 
  • Click Add
  • In the "Event"drop-down menu, select Self Check-in Email
  • The Event Details screen will open.
  • Letter: Select the Default Letter that you created or the Default BookingCenter Template.
  • Days: Choose the number of days on or before check-in that you want to automatically send emails.
  • Timing: Select Before (I.e. 2 days before Check-in)
  • Notes: This field is for your notes. It will not be displayed to Guests.

Schedule Delivery for "Self Check-in"  Letter to SMS

The Self Check-in Letterstartstheselfcheck-inprocessbysending the Guest an email and/or SMS. with the link to MyBooking. Set up an Auto Letter event to schedule Delivery.

  • Go to SETUP | PARAMETERS | AUTO LETTERS 
  • Click Add
  • In the "Event" drop down menu, select Self Check-in SMS
  • The Event Details screen will open.
  • Letter: Select the Default SMSLetter that you created or the Default BookingCenter Template.
  • Days: Choose the number of days on or before check-in that you want to automatically send the SMS message. This should be timed with the email.
  • Timing: Select Before (I.e. 2 days before Check-in)

Notes: This field is for your notes. It will not be displayed to Guests.


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