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BookingCenter's Self Check-in System lets the Guest update details, payment methods, view policies, digitally sign documents and complete check-in from any device (kiosk, PC, mobile device, etc). The process is fully integrated with MyPMS with synchronized status updates, customized messaging, eSign - Digital Document Signing and optional SMS (subscription required). To learn more about how the Self Check-in process works, see Self Check-in | Setup Process.

The Self Check-in process is designed to only allow the guest to start and complete Self Check-in ON the Check-in Date and Arrival Time. The Guest will only see the Check-in button and be allowed to complete the process if all criteria has been met, similar to the check-in process in MyPMS. If the Booking Criteria has not been met, then the a message will display telling the guest what action to take, i.e. Add Payment Method.

If the Guest clicks on the Self Check-in link BEFORE the Check-in date, then the Guest will be able to Manage the Booking, but the Check-in button will not display.  For the detailed information on MyBooking, see Self Check-in | MyBooking.

Here is a summary of the Booking Criteria that must be met to allow a Self Check-in via Mobile and/or Kiosk:

• Check 1 -
  1. Check In is enabled for the specific property?  If not, then we turn the Guest away.

• 1. none

• 1. EMV MyCard.  

•  Check 2 -
  1. Site Date = Booking Arrival Date (if condition not met, we message: "We are looking forward to your upcoming stay. Please check back on your check-in date to complete Self Check-in. To review or update booking details, use the links below."
  2. Is the booking linked to a 'suppressed Rate Agent'? If not, continue on. If YES, then hide the column "

• 1. Average Rate' on the MyBookings page, so that no rate info will be

• 1. shown on the screen, but all else will.
  2. Booking has either a Confirmed or Unconfirmed Status.
  3. Booking has

• 1. a Room Assignment. 
  2. Booking has a Guarantee Assigned (doesn't have to be a CC).
• Check 3 -
  1. E-Sign is enabled, which a Site can view in their Setup area | General Settings under "eSign' setting.
  2. If E-Sign required
     1. Check to see if there is an e-signature

• 1. 1. file saved with the Booking. If not,

• 1. 1. yet required

• 1. 1. , messages: "CLICK HERE TO SIGN")

     2. If eSign is

• 1. 1. required, the link to the specific

• 1. 1. RUID Letter determines which of two potential eSign letters are required and need to be signed.

• Check 4 - If the Guarantee by: has the

• ADDPAYMENT option added by staff, then

• the guest is required to add a new Credit Card with message: "Please enter a valid credit card for incidental charges or damages."
• Check 5 - Check to see if the Agent is a 'suppressed Rate Agent' and the Site has setting:  Require Incidental Credit Cards for Supressed Rate Self Checkins’: YES

• .  If so, require guest to add a new Credit Card with message: "Please enter a valid credit card for incidental charges or damages."  This becomes the credit card then set as Guaranteed by: for the check-in.
• Check 6 - Check the Arrival Time.   If early, we message "The check in time for your Room is <arrival time from BK>, please check back at this time to complete your check in.  If the time is past, then proceed.
• Check 7 - Check for Room Clean status, if not CLEAN, message "We need to update your booking details to complete Self Check-in, please call us at <kiosk phone for Kiosks and Site phone for Mobile Self Check-ins> ".  If The Housekeeping App and/or MyGuest is active,

• a new MyGuest ticket

• is entered: 

Attention A MyPMS Demo Hotel staff. A new request has just been received

• Request: 1805
  • Name: The Housekeeping App
  • Room: 404
  • Request Name: My Hotel Housekeeping Request

A Guest Request is awaiting attention, click here to manage it. Please attend to it as soon as possible.

Housekeeping can then focus on this room.

• Check 8 - If the Room is cleaned, then the green 'Check in' button appears and the Room entry instructions are provided after clicking the button.