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BookingCenter's Self Check-in System lets the Guest update Booking Details, Add Payment Methods, Cancel the booking and complete the Self Check-in process from their mobile device. The Self Check-in function is completed in MyBooking, our secure Guest Porta. MyBooking is fully integrated with your PMS details, payment methods, view policies, digitally sign documents and complete check-in from any device (tablet, PC, mobile, etc). The process is fully integrated with MyPMS with synchronized status updates, customized messaging and digital document signing.

Once your site is enabled for Self Check-in, the function

, eSign - Digital Document Signing and optional SMS Messaging (subscription required).

The Self Check-in function is completed in MyBooking, our secure guest portal allowing the guest to view and update booking details and complete self check-in. Access to MyBooking is enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters.

To

start the process

give the Guest access to MyBooking, the Guest is

sent (email and SMS)

sent a customized "Start Self Check-in" Letter (email and/or SMS) with a secure link to MyBooking,

the BookingCenter guest portal which allows the guest to view and update booking details and complete self check-in.

The secure link (called an RUID) is emailed/SMS to the Guest

is

for each unique

to each

Booking and

, therefore will display

displays the details specific to

the

that particular booking

. The only exception to this is a multi-room booking under the same Guest Name with the same Arrival date.

(s). If a Guest has a multi-room booking, then all of the bookings they made at the same time (for example, 3 rooms booked on your website or 4 rooms booked at Booking.com) will all display when

any of

the self check-in links are clicked

in

from any of the bookings. This gives the Guests the ability to view the details and check-in each booking in one place as opposed to having to login multiple times, one for each booking.

If the Guest clicks on the Self Check-in link BEFORE the Check-in date, then the Guest will be able to Manage the Booking, but the Check-in button will not display. To learn more about how the Self Check-in process works, see Self Check-in | Setup Process and to see the criteria used for enabling a Self Check-in, see Self Check-in | Booking Criteria.

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When a Guest clicks on the Self Check-in link and logs into in to MyBooking, they can:

Complete Self Check-in (assuming all criteria is satisfied) are satisfied) ON Arrival Date. The Self Check-in process is designed to only allow the guest to start and complete Self Check-in ON the Check-in Date and AFTER the Arrival Time.The Guest will only see the Check-in button and be allowed to complete the process if all criteria have been met, similar to the check-in process in MyPMS. If the Booking criteria has not been met, then the a message will display telling the guest what action to take I.e. Add Payment Method.
Manage Booking (Before and On Arrival Date)Manage Booking
- View and edit basic Guest Details
- Add or update the payment method, email, print or add to a calendar Booking Details of upcoming bookings.
- View Policies, Terms and Conditions
- Email or Print Check-in Details, Receipt and Digitally Signed Documents
- Cancel the booking

All changes made by the guest are automatically updated to MyPMS. When a guest cancels a booking in MyBooking, the booking will update in MyPMS and the status will change to Cancelled. Also, a MyGuest request will be made to alert staff that the cancellation has occurred so appropriate cancellation policy actions can be followed. Likewise, any changes made to Guest Details is automatically updated to the Guest Booking Information in MyPMS.

Below is a step-by-step User Guide for the Self Check-in - MyBooking.

the

MyBooking - Top Header will always the following Booking information

Guest Name and

Cofnirmation

Confirmation #
Arrival Departure Dates
Room Type
Room
Detailed Daily Room and Rate breakdown.
- Number of Rooms Booked
  - If the Guest has only one room booked, then only the booking details will display for that particular booking..
  - If the Guest has a multi-room booking, then ALL of the bookings under that Guest Name for check-in that day will display. The Guest can click on each booking to view and update details.

Below is a step-by-step User Guide for the Self Check-in - MyBooking.

Depending on date of login and

Then, depending on

the status of the booking

and

the criteria met in MyPMS,

the following messages or call to action will display

Check-in

Update Guest Details
View Bookings

Displays a list of all upcoming Confirmed Bookings.

By clicking on a booking in the list, the booking details expand

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By clicking on a booking in the list, the booking details expand and displays detailed room type, room and rate information for each day of the booking. The Guest is also give the option to email, print, add to calendar or cancel the booking.

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Email/Print Booking Details

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Cancel Booking

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Past Stays

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Displays a list of all past Completed Bookings.

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By clicking on a booking in the list, the booking details expand and displays detailed room type, room and rate information for each day of the booking. The Guest is also give the option to email, print, add to calendar or print an invoice.

Cancelled

Displays a list of all Cancelled Bookings

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Booking Summary

Displays a summary of booking activity for the Guest with the following information.

Avg # of Nights: 2
Cancellation Ratio: 0%
Most Freq Room Type: Standard Queen
Most Freq Room: 220
Avg Rate: $225.00
Active Stays: 0
Total Stays: 3

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a message will display directing the Guest on what to do next or the "Check-in" button will display allowing the guest to check-in. Read below for a detailed description of what happens when a guest logs in to MyBooking.

Date of Login

If the Guest logs in BEFORE the Arrival date, then the guest will only be able to use MyBooking to update Booking Details and Payment Method, View Correspondence and Policies and Cancel the Booking. The "Check-in" button will not display to the Guest before the Arrival Date.
- This message will display to Guest "We are looking forward to your upcoming stay. Please check back on your check-in date to complete Self Check-in. To review or update booking details, use the links below."

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If the Guest logs in ON the Arrival Date,
- Then the "Check-in" button will display if all criteria is met in MyPMS.
- If the criteria has not been met, then a message will display to Guest with next action.This message will display to Guest "We are looking forward to your upcoming stay. Please check back on your check-in date to complete Self Check-in. To review or update booking details, use the links below. "

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Update Guest Details	Add/Update Payment Method	Correspondence and Statements	Policies and Terms	Cancel Booking
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TAB 2: View Profile

Displays Guest Details as entered in the Booking Data Tab in MyPMS as well as additional fields for Dietary Requirements, etc.

The Guest can click Edit to enter more information or modify the existing information.

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Interactive map showing property location. This map is automatically displayed with your location. Location is entered in MyPMS in SETUP | SETTINGS | GENERAL SETTINGS. Under Geography Section - Latitude and Longitude. See General Settings

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TAB 3: Property Information
General Information:
Basic contact property Information, phone, address, Address of the property. The information displayed here is entered in MyPMS in SETUP \| SETTINGS \| SITE DETAILS. See Site Details
Policies:
Deposit, Confirmation, and Cancellation Policy Message.The information displayed here is entered in MyPMS in SETUP \| SETTINGS \| MARKETING AND POLICIES. See Marketing And Policies Image Removed Click image to enlarge
Location Map:

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