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Only a confirmed or unconfirmed booking can be cancelled. Once the booking is complete or is currently active, it can't becanceled. The action buttons active on each bookingdepend on the status of the booking. If the Cancel Booking button is not available, then the status of the booking does not offer that option and therefore not be cancelled.

For example, a confirmed or unconfirmed booking would have these Booking Action buttons available: Cancel Booking and Clone Booking. See Booking Action Buttons

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There are three places in which you can cancel a booking:

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Figure 1. Confirmation Message


 


Figure 2. Booking Cancellation Information.

 


Figure 3. Booking Cancelled Confirmation 


Figure 4 Booking Header with updated Status of Cancelled.