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New Request Notification - iOS and Android 'BookingCenter' app

The Request Notification displays the department, guest Name, Room Assignment and the type of request. Users will receive these notifications when one of 2 basic events occur:

1. When a Request is created in a Category that they are 'assigned' to.
2. When a Request is assigned to them from another User. The assignor does not receive the notification, only the assignee receives it.

If a User also has 'Escalated Requests' turned on in the iOS and/or Android 'BookingCenter' app, then when that Request remains in status: NEW for more than 30 minutes, in a Category that User is 'assigned' to, a Notification will go out.  To turn that Alert Notification off, simply place the Request in another status besides NEW, or to a specific User, and your Alert Notification based on the 'Escalated Requests' will cease.

The Alert Notification has two options: Press "View" to open the Guest Request and view details. Press "Cancel" to go to the Request List.

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The Requests List displays all OPEN Requests. Each Guest Request is colored coded by Status. All NEW Guest Requests are displayed in Blue. Touch on the selected Guest Request to open the details screen.

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A. If you wish to type comments for the guest, do that first.- Touch position A below and start typing.

B. Then set the ‘request status’ to PROCESSING. Touch position B and select PROCESSING

C. You can assign the request to a staff member if you wish.Touch position C and select Staff Member

D. You MUST then press SAVE button. This will send email to the guest to let them know their request is processing

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Once the Guest Request has been changed to Status= Processing, the status color changes to WHITE. It will stay here in OPEN requests until it is completed.

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