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MyPMS offers a variety of functions to help manage arrivals. The following are recommended steps to take in preparing for arrivals. Choose the functions that best fits your property management needs. |
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See the MyPMS User Manual for related functions and more in-depth information. In this Section: |
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| page | Arrivals and Departures |
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Managing Arrivals and Departures:
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| Managing Arrivals | Info |
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| Prepare for Arrivals When preparing for arrivals, MyPMS offers you the ability to print a list of arrivals, print all of the registration cards and a report of any extra items for guests. |
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- Print Reg Cards - To print all registration cards for arrivals on a given date
- Print Arrivals Report - Print a complete report of your Arrivals on a given date.
- Print Booking Comments Report - Print report of any special requests or important information
- Item Analysis Report - Print a report of any extras ordered by guests for a particular day. This will only correspond to arrivals if the item is a charge dated or post dated to the day of arrival. See Advanced Charges to Folio
See Prepare for Arrivals
Guest Check-in To check in a guest, you must first locate the guest booking and open it to the booking details. There are several ways to locate a guest and open their booking information |
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- To assign a room, go the Booking Tab or the Room Assignment Tab
- To modify a Room Type, go to the Edit Tab.
Print Registration Card |
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| Page Tree |
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| root | Guest Booking Details |
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Credit Cards & Payment Guarantees
Applying a Guarantee: If you did not apply a credit card or other form of payment when making the booking, you can swipe a credit card in the Credit Card Page, accessed from the Booking Data Page. First, select the card you want to work with from the drop down list to the right of the field labeled, “Guaranteed By:” Then place your cursor in the Credit Card # field and swipe the card.
If a guest wants to change the card on file this can be done on the Booking Data Page by clicking on Manage Credit Cards. From here you can Delete the card on file, add new cards or increment the authorization amount if allowed by card issuer.
Direct Bills
Direct Bill Accounts are always associated with a company. To select a Direct Bill as a payment method, you must first associate the Booking with a company from the Booking Data Page or the New Booking window when making the booking. The company selected must have an AR account with a high enough credit limit to pay for this booking. If all of this is true, then a Guarantee By: method of DB:company name will be available.
If you're looking for troubleshooting information, please try one of our Support Options!
Prepare for Departure When preparing for departures, MyPMS offers you the ability to print a Departure Report, print in house guest ledgers and print receipts. Guest Check-out To check out a guest, you must first locate the guest booking and open it to the booking details. There are several ways to locate a guest and open their booking information. For details, see Check out a Guest Balance Folio: Folios must be balanced in order to check out a guest. See Balance Folio
- If you need to add a payment to the booking see Add Payments
- To add a charge to the booking before check in, see Add Charge
Print Guest Folio Receipt or Custom Letter Receipt. To provide a receipt to the guest on check out, there are two main options: Email/Print a Guest Folio or Email/Print a Receipt created in Custom Letters. |
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