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MyPMS offers a variety of functions to help manage arrivals. The following are recommended steps to take in preparing for arrivals. Choose the functions that best fits your property management needs. See the MyPMS User Manual for related functions and more in-depth information. In this Section: Children Display |
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Managing Arrivals and Departures:
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title | MyPMS User Manual |
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| Managing Arrivals Info |
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| Prepare for Arrivals When preparing for arrivals, MyPMS offers you the ability to print a list of arrivals, print all of the registration cards and a report of any extra items for guests. |
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- Print Reg Cards - To print all registration cards for arrivals on a given date
- Print Arrivals Report - Print a complete report of your Arrivals on a given date.
- Print Booking Comments Report - Print report of any special requests or important information
- Item Analysis - Print a report of any extras ordered by guests
You can select a guest to check in by doing one of the following:
- Swipe the Guest credit card in the “Active Search” field. This will bring up the guest associated with that credit card and capture the credit card swipe data. From here, just press the check-in button and the check in process is complete.
- You can also enter a room number, partial name or full but misspelled name in the Active Search box. This will also pull up the appropriate booking. Though with this method you will have to edit the credit card data and swipe the credit card in the credit card field.
- You can select the guest from the drop down list of arriving guests and then continue as above.
- If none of these methods finds the guest attempting to check in, try a Quick Search” or “Advanced Search” for the booking – it may be for another date. Or locate the booking from the Tape Chart
To check in a guest, you must first locate the guest booking and open it to the booking details. There are several ways to locate a guest and open their booking information. For details, see Check-in a Guest Add Payment or Charge |
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- If you need to add a payment to the booking see Add Payments
- To add a charge to the booking before check in, see Add Charge
Room Assignments |
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- To assign a room, go the Booking Tab or the Room Assignment Tab
- To modify a Room Type, go to the Edit Tab.
Print Registration Card |
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Credit Cards & Payment Guarantees
Applying a Guarantee: If you did not apply a credit card or other form of payment when making the booking, you can swipe a credit card in the Credit Card Page, accessed from the Booking Data Page. First, select the card you want to work with from the drop down list to the right of the field labeled, “Guaranteed By:” Then place your cursor in the Credit Card # field and swipe the card.
If a guest wants to change the card on file this can be done on the Booking Data Page by clicking on Manage Credit Cards. From here you can Delete the card on file, add new cards or increment the authorization amount if allowed by card issuer.
Direct Bills
Direct Bill Accounts are always associated with a company. To select a Direct Bill as a payment method, you must first associate the Booking with a company from the Booking Data Page or the New Booking window when making the booking. The company selected must have an AR account with a high enough credit limit to pay for this booking. If all of this is true, then a Guarantee By: method of DB:company name will be available.
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title | In this section |
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Children Display |
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all | true |
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page | Arrivals and Departures |
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Related Section - MyPMS Manual
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root | Guest Booking Details |
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If you're looking for troubleshooting information, please try one of our Support Options!
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| Managing Departures Info |
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| Prepare for Departure When preparing for departures, MyPMS offers you the ability to print a Departure Report, print in house guest ledgers and print receipts. Guest Check-out To check out a guest, you must first locate the guest booking and open it to the booking details. There are several ways to locate a guest and open their booking information. For details, see Check out a Guest Balance Folio: Folios must be balanced in order to check out a guest. See Balance Folio
- If you need to add a payment to the booking see Add Payments
- To add a charge to the booking before check in, see Add Charge
Print Guest Folio Receipt or Custom Letter Receipt. To provide a receipt to the guest on check out, there are two main options: Email/Print a Guest Folio or Email/Print a Receipt created in Custom Letters. |
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