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A Room Type can be changed in a Guest Booking in the Edit Tab (if you also need to change dates) or on the Tape Chart (if the booking dates stay the same), see

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Change Room Type - Tape Chart.

To change the Room Type

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assigned to a Guest in the Edit Tab,

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follow these steps:

  1. Remove the current Room Type by clicking on the date and room type, shaded in blue, you want to remove. When you click on the blue cell, it will turn white and the room type is deselected. Figure 1.
  2. Click on the new Room Type. The selected Room Type will appear blue. Figure 2.
  3. The Get New Rates button will appear. Click on Get New Rates or Get new rates for new booking days

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  1. (will retain the current rates and get rates for any added days.). Figure 3.
  2. Click Save
  3. Then go to the Room Assignment tab and choose the new Room Assignment. See Room Assignment Figure 4.
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Figure 1. Deselect the Room Type by clicking on the blue cell.

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Figure 2. Select the new Room Type by clicking on the cell in the Room Type

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Figure 3. Deselect the Room Type by clicking on the blue cell.

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Figure 4. Choose the new Room Assignment

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Note: If the user changes the number of guests, room type or rate plan on this screen. The system automatically prompts you to refresh the rates when any change that may affect the rate occurs. as shown below. Click Get New Rates and choose a Rate Plan

 

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room type portion of the edit screen is identical to the book by availability screen and functions the same. Days are added or removed via clicking on the cell for the desired days.
 
  Bookings using Manual rates will have a third option, the fill arrow. This fill arrow is only available when using a manual rate and when clicked will take the defined value and apply it to all days below.
  In the example shown on the right if we simply wanted all days to be $125 we could click on the blue arrow next to the top $125 value and it would fill in all days below at $125. Likewise if we wanted all nights to be $75, we could change the first night to $75 and then use the fill arrow to propagate those changes to the rest of the days (as shown in second example, bottom right).
This allows properties that have long term stays to easily add weeks or months at a time onto bookings, without having to re-enter the manual rate for every new day of the booking. 

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Front Desk TABS

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Front Desk TABS

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Front Desk TABS

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Front Desk TABS

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If you're looking for troubleshooting information, please try one of our Support Options!

 

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