The Self Check-in process can automate payments via policies you establish. The method for acquiring an authorization or payment requires either Traditional MyCard or EMV MyCard. Or, you can offer a mix of payment options, with some bookings paying via an EMV terminal (what we call 'EMV MyCard') while others manually manage credit cards (what we call 'Traditional MyCard'). Self Check-in via Mobile and/or Kiosk support these payment options: - None : Is this is chosen, Self Check-in will not attempt any payment event for the booking, just allow it to proceed. The Self Check-in Criteria then governs any financial rules during check-in for the booking.
- One Night : This will authorize and 'pay' for the amount of the 1st night's rate, with the Tax policy (to include tax on deposits or not) as set in the PMS | Setup area. Failure to authorize a card for the First Night's Rate will present a message back to the guest with the error from the processing network, and request the guest to use another card. You will notice that the booking 'manage credit cards' area will have the authorization saved for the booking.
- Percent Amount : This will authorize and 'pay' for the %, set as the Policy, the Projected Income amount, with the Tax policy (to include tax on deposits or not) as set in the PMS | Setup area. Failure to authorize a card for the Amount will present a message back to the guest with the error from the processing network, and request the guest to use another card. The booking's 'manage credit cards' records the authorization used for the payment.
- Flat Amount : This will authorize and 'pay' for the flat amount, set as the Policy, disregarding the Tax policy to include tax on deposits or not. Failure to authorize a card for the Amount will present a message back to the guest with the error from the processing network, and request the guest to use another card. The booking's 'manage credit cards' records the authorization used for the payment.
- Full Payment : This option will issue a payment to the Folio of the Booking for the full amount ('Projected Income' + Folio Charges), less any payments already taken for the booking. Failure to authorize a credit card (ie, a decline) presents a message to the guest with the error from the processing network, and request the guest to use another card.
The guest will have 15 minutes to make full payment for the booking (which is reserving 'room inventory' as the booking is set as status: INCOMPLETE) before the bookings is cancelled and the Guest will have to start over. The actual method for acquiring the authorization or payment requires either Traditional MyCard or EMV MyCard. If using an EMV terminal, it is required that the Kiosk and the EMV device be on the same subnet of your IP network, and the EMV device secured and powered-up to work. Directing a Guest to identify and use a 'tap/dip/swipe' EMV device can be a challenge, thus you can use either an EMV device or have the guest enter their credit card manually in when booking or managing their booking. Either way is secure and offers PCI compliance. |