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Enter the contact details for your property.  Contact information appears on Guest Correspondence, Receipts, Statements and online through your website or OTA connections like Expedia and Booking.com.

 You will receive booking inquires and notifications  and send confirmations using this information so remember to use your main reservation phone number, email and property address.

These details will also appear as your contact information where your property is distributed online.  Enter the information as completely as possible.

To change the Billing Email used by BookingCenter to send billing correspondence to your property, use the "Billing Email" field.


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  • Email – Main email address on file and is displayed in the contact details for the property.
    • This email receives the following information:
      • Guest correspondence, confirmations, etc. 
      • Receives online booking notifications, modifications and cancellations.
      • Summary of Folio Charges after Night Audit is completed
  • Billing Email – Used by BookingCenter to send billing correspondence to your property, use the "Billing Email" field.
  • Booking CC Email (optional) – Used to send a copy of guest booking notifications to another email address.

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The Site Details has the following fields:

  • Site ID: The Site ID is set up by BookingCenter and can't be changed.  It is the main log in for your system and used to track all data in your system. 
  • Password: The Site ID is set up by BookingCenter and can't be changed.  It is the main log in for your system and used to track all data in your system.
  • Site Name: The name you use in the system for your site. This does not appear to guests.
  • Contact: Enter the name of the contact name  as it appears to guests. This can also be Manager, Front desk, etc.
  • Trading Name: Enter your business name for online use. The name entered here is how your property will be presented online.
  • URL: Enter the website address for your property. I.e. www.bookingcenter.com. Please do not include _http://_ in your website address.
  • Use CVV2/Auth.  If this is set to YES, then a CVV number can be entered in the PMS system and will be required for an online booking via the Booking Engine.  Note that CVV numbers are not saved, they are legally only able to be sent along with an authorization.
  • Email – Main email address on file and is displayed in the contact details for the property.
    • This email receives the following information:
      • Guest correspondence, confirmations, etc. 
      • Receives online booking notifications, modifications and cancellations.
      • Summary of Folio Charges after Night Audit is completed
  • Billing Email – Used by BookingCenter to send billing correspondence to your property, use the "Billing Email" field.
  • Booking CC Email (optional) – Used to send a copy of guest booking notifications to another email address.
  • Notify by Email?: Do you want to be notified of new bookings, modifications, etc? Choose "Yes".
  • Postal Address: Enter your property postal address. If it is the same as the Street Address, then enter that information.
  • Street Address: The address details entered here will appear on the top of the Booking Advice, Booking Confirmation and Account Statements.
    • Phone: Enter your main telephone number for reservations.
    • Phone: Enter your main fax number for reservations.

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