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Properties can enable a webhook notification url at the property level.  If enabled we will send a POST notification json request object to the notification url , authenticated via basic auth against the username and password provided as shown via the example below.

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every time a request is created or updated.  The property has control over if they wish to use a notification url or not, and may turn it on or off by editing their property details as shown below.

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  • The webhook url must support HTTPS.  We will automatically convert any http or non defined url to https upon saving the webhook url.
  • The webhook url must support  POST method.
  • The webhook url must support BASIC Authentication and the username and password.
  • If enabled MyGuests will send a json request object to the webhook url for every request that is created or updated.  The partner should use filtering logic as appropriate to capture/discard messages based upon their desired needs.

Sample Webhook Json Request Object

Code Block
  "id": 881,
  "booking_id": "1796110W",
  "room": "32",
  "guest": {
    "name": "Joe Banks",
    "email": "",
    "phone_number": null
  "created_at": "2020-02-26 14:48:08",
  "updated_at": "2020-03-10 15:28:34",
  "length_open": "1 week",
  "status": "Completed",
  "assigned": "John Doe - BookingCenter",
  "category": {
    "id": 24,
    "name": "Housekeeping"
  "request_details": [
      "name": "Details",
      "value": "Room Cleaning Required",
      "amount": null,
      "type": "text"
  "comments": {
    "guest_comments": [
        "details": "Room is being cleaned",
        "created_at": "2020-03-02 12:01:24",
        "staff": "mary"
        "details": "Hi",
        "created_at": "2020-03-02 13:24:54",
        "staff": "tom"
        "details": "Lets Test This out",
        "created_at": "2020-03-02 14:26:02",
        "staff": "ellen"
    "staff_notes": [
        "details": "Hi",
        "created_at": "2020-03-02 12:01:13",
        "staff": "ellen"