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To learn how use the Maintenance App, follow the steps below.

Assign and Send a Maintenance Request

In MyPMS the Tape Chart and each booking Armed with the BookingCenter mobile app (or they can use a web browser), the User receives notification about their daily needs (no more Housekeeping sheets to print out!) and the system notates the time the request was sent.

All Rooms that are in DIRTY status will be unchecked and have a "Request" Button and a User List to the right of the Room. All Rooms in CLEAN Status will have a checkmark next to the Room and the Request Button and User List will not display.

To Assign a Task to a Housekeeper and create and send a Request for one Room or a Group of Rooms, follow these steps.

• Select one Room or Group of Rooms
  
• Select the User from the User List and click "Request"
• The Room will be assigned to the User and a Request will automatically be created in MyGuest. The Housekeeper (User) will be sent a notification on their mobile phone and see the Request in the MyGuest App

When the Housekeeper views the Request, the 'detail' message shows the correct status of the cleaning need:

• Departing Clean - This message means the room contains a guest who has, or will be, departing 'today'.  Bookings that are either still 'in-house' and expected to depart, or those 'checked out' (i.e. status: complete), are considered Departing Clean.
• Vacant Clean -  This message means the room has been vacant for at least one day. 
• Stay Over Clean - this message means the room contains a Guest staying over, so a light clean is usually sufficient. 

If the property uses Housekeeping Groups the assignment process is similar, but it can assign all the rooms in the group with one selection and one click.

• Select the User from the User List in the group header menu
• Click on the 'Request' button to assign a new cleaning request to each room within the group. All rooms will be assigned to the same housekeeper
• Booking Status - Bookings that are: In-house but departing today (C/O), already checked out (OUT), or vacant and still dirty (VD) would be assigned a new request to the housekeeper selected in the group header when the groups ‘Request’ button is clicked

Self Check-in Guest Requests (optional)

If a Guest is attempting to self check-in to their room via Mobile or a Kiosk, and the Room assigned to them is not clean, but the Arrival Time on the booking has come to pass, the Housekeeping staff will receive a message:

Attention A MyPMS Demo Hotel staff. A new request has just been received

• Request: 1805
• Name: The Housekeeping App
• Room: 404
• Request Name: My Hotel Housekeeping Request

A Guest Request is awaiting attention, click here to manage it. Please attend to it as soon as possible.

They can then focus on this room or contact the Guest to set expectation.

Automatic Housekeeping Assignment at Check-out

Some properties wish to automatically assign a Full Clean Housekeeping request to a User immediately upon Check-out.  The benefit is to dynamically prioritize Housekeeping tasks as they arise, without waiting for a list or a manual assignment. This feature assigns to a default User a Full Clean request immediately upon Check-out. This works whether a Guest is manually checked out (via a PMS User) or via the Guest through Self Check-out.  This can be especially helpful for properties who use an 'off site' Housekeeping service and need to immediately notify the service upon checkout.