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The tables below lists all current variables that may be used in creating letter templates. Click on each title to see Merge Field details
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| title | Date and Hotel Details |
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Example of Merge Fields in Letter 
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Date | Merge Field | Identifier |
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Today's Date | %%todays-date%% |
Hotel Details | Merge Field | Identifier |
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Hotel Name | %%hotel-name%% | Hotel Address | %%hotel-address1%% | Hotel Address2 | %%hotel-address2%% | Hotel City | %%hotel-city%% | Hotel State | %%hotel-state%% | Hotel Zip | %%hotel-zip%% | Hotel Country | %%hotel-country%% | Hotel 800 Phone | %%hotel-tollfree-phone%% | | Hotel Main Phone | %%hotel-main-phone%% | | Hotel Fax | %%hotel-main-fax%% | Hotel Email | %%hotel-email%% |
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 Image Modified
Example of Merge Fields in Letter  Image Modified
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| Guest Booking Data| Merge Field | Identifier |
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| Group Name | %%group_name%% | | Group Title | %%group_booking_title%% | | Full Name | | | First Name | %%guest-first-name%% | | Last Name | %%guest-last-name%% | | Full Address | %%guest-title%% | | Address | %%guest-address1%% | | City | %%guest-city%% | | State | %%guest-state%% | | Zip | %%guest-zip%% | | Country | %%guest-country%% | | Business Phone | %%work-phone%% | | Home Phone | %%home_phone%% | | Cell | %%cell_phone%% | | Fax | %%guest-fax%% | | Dear | %%dear%% | | Email | %%email%% | | Name on Credit Card | %%name-on-credit-card%% | | Credit Card Number | %%credit-card-number%% | | Group Comments | %%group-comments%% |
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| title | Group Booking Details |
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| Group Booking Details| Merge Field | Identifier |
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Confirmation Number | %%reservation-identifier%% | | Status | %%status%% | | Source | %%group_source%% | | Market | %%market_name%% | Arrival Date | %% reservation-arriving-date%% | Departure Date | %% reservation-departing-date%% | | Company Name | %%company-name%% | | Travel Agent | %%travel_agent%% | | Booking Comments | %%booking-comments%% | Rooming List (terse)
| %%room-list%% | Rooming List (verbose)
| %%room-list-verbose%% | | Group List Count | %%group_count%% | | Cancellation Number | %%cancellation_number%% |
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| title | Marketing and Policies |
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| Marketing and Policies| Merge Field | Identifier |
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| Cancellation Policy | %%cancellation-policy%% | | Deposit Policy | %%deposit-policy%% | | Marketing Message | %%marketing-message%% | | Retrictions | %%restrictions%% | | Site Description | %%description%% | | Location Description | %%location-description%% | | Customer Reviews | %%customer-reviews%% | | Registration | %%registration%% | | Thank you Message | %%thank-you-message%% | | Driving Directions | %%driving-directions%% |
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| Financials| Merge Field | Identifier |
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| Projected Income | %%total-cost%% | | Project Income & Charges | %%projected_income_charges%% | | Projected Accommodation Cost | %%projected-accommodation-cost%% | | Projected Accommodation Tax | %%projected-accommodation-tax%% | | Group Revenue | %%group-revenue%% | | Balance due upon arrival | %%balance-due%% | | Folio Balance | %%folio-balance%% | | Folio Charges Total | %%folio-charge-total%% | | Folio Payments Total | %%total-payments%% | | Display all Folio Items | %%write-folio%% | | Tax 1 Rate % (Primary) | %%main-tax%% | | Tax 2 Rate % (Secondary) | %%main-tax2%% | | Tax 1 Total | %%tax1-total%% | | Tax 2 Total | %%tax2-total%% | | Sum of all additional Taxes | %%additional-tax-total%% | | Tax Totals | %%total-taxes%% |
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| title | Group Booking Engine |
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| Group Booking Engine
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User ID
| %%reservation-identifier%% | | Password | %%password%% | | Group Booking Engine | |
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Note:
- If you insert a merge field that involves payment in the Folio, the field will appear blank if there aren't any transactions in the Folio yet.
- A common request from customers is for Charges, Rents, and Payments to be seen on a confirmation. If your business policy is to place the RENT charges on the folio at time of booking, then 'Display All Folio Items' will be the right choice.
- However, if you pre-book some Charges, such as a spa or transportation charge, but let Night Audit post the RENT charges (most common), and you wish for a Guest to get a clear indication of what has been charged and will be charged, then use the 'Display All Folio Items' for the Charges posted and, in another section of your Letter, the 'Daily Rate Grid' so that 'current' charges on a folio are on one portion of the letter, and the 'projected' Rate Grid is on another portion of the letter. This allows the Guest to see what will be charged, assuming dates and rates don't change.
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