The Cancellation Cancellations Report displays cancelled bookings by arrival date or cancellation date on a specific date you choose. This includes Online Bookings made through the website, OTA channels and GDS. Use this report to quickly get a list of cancellations with a summary of the booking details including Room, Room Type, Guest Name, Payment Type cancellations by Room Number, Guest Name or Arrival Time. The Report includes the Cancellation date, Guest Name, Cancellation #, User and Arrival/Departure Dates. etc. Go to Reports Tab and choose the Cancellation Report under the Daily Reports list . This report can be run for dates in the past or future for review and planning purposes. To create an Cancellations Report: - Go to REPORTS | DAILY REPORTS
- Click on Cancellations
- Date Type: To see a list cancelled bookings by cancellation date of booking, choose "Canceled on". To see a list of cancellations by arrival date of booking, choose " Arrival Date".
- Choose Date: Choose a single date. This can be in the past or future.
- Choose the report format: HTML, Excel or Text.
- Click Generate Report
The Cancellations Report displays the following information: - Booking ID: Confirmation # of booking
- Name: Name of Guest
- Cancelled Date: Date cancellation occurred
- Arrival : Arrival date of booking.
- Departure: Departure date of booking
- Cancellation: This is the unique number given as a 'cancellation Number' to each cancellation event.
- User: Either a User who is logged into the PMS is making the cancellation; else the Guest is canceling themselves as part of Self Check-in/out/cancellation process.
- Cancelled Days Prior: This is the number of days prior to the arrival date when the cancellation occurs. This allows one to easily view whether staff is correctly assigning a ''cancellation penalty' within the penalty period. "0" means cancelled on day of arrival. Any negative number means days prior to arrival. For example "-2" means 2 days prior to arrival.
- Cancellation Fee Collected: This is the amount posted to the Folio using the Inventory Item 'CANC' as detailed in the Self Check-in/out/cancellation process.
- Remarks: Whatever remarks were added by the User who was logged into the PMS making the cancellation; or the Guest canceling their own booking is displayed here
- Choose Arrival or Cancellation Date from the drop-down list.
- Choose the date range from the date picker.
- Generate Report in HTML, EXCEL or CSV.
See an example: Cancellation Report |