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• Provide a Receipt Type that your Owners can use so they aren't required to place a credit card when completing a booking. An example of a common is: Owner Guaranteed Payment and it shouldn't be a credit card.
• Have Confirmation and Booking Deposit policy statements that the Owner will agree to conform to when fulfilling the booking.  
• Consider making the clicking of the Confirmation and Booking Deposit policy a requirement.
• Consider making the Agent a wholesale Agent so that that the interface switches to the 'wholesale' user experience as described here.

Communicating Online Bookings to Owners

An Owner can be notified when an online booking occurs for a Unit that they are assigned to.  To do this, one must:

1. Make sure the option: Send Letter? for the Owner record is set to YES .  
2. Assign a Default Letter and/or SMS for the specific Owner.  If a default Letter(s) is assigned, an online booking will trigger the Owner Email and/or SMS to the Owner with the details saved in the Letter.

Canceling Bookings

The Owners Area allows an Owner to cancel a booking. This allows an Owner to cancel a booking, then 'booking' again with new dates or guest details.  Each cancellation allows a manager to place a cancellation number for the cancellation to record the cancellation. If more edit functionality is needed, such as rates, rooms, or additional guest names, have the Owner is enroll in the Channel Manager product. The Owner Channel Manager features include SMS to Guests, using Auto Letters to automate daily communications (Self Checkin instructions, Registration, eSign docs, survey/review requests, etc) and run reports on activities such as Arrivals, Departures, Receipts, etc.  In addition, any booking that is modified or canceled from an OTA (Expedia, Booking.com, Airbnb, etc) or a GDS Travel Agency is automatically modified and/or canceled, with cancellation information included.  

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