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If the Owner is enrolled in the Channel Manager product, then the ability to full edit the booking (dates, Unit(s), rates, numbers of guests, names of guests, etc) exists when they are logged into the booking.  Additional features of the Owner Channel Manager include SMS messaging to Guests, using Auto Letters to automate daily activities (Self Checkin instructions, Registration, eSign requests, survey/review requests, etc) and run reports on activities such as Arrivals, Departures, Receipts, etc.  In addition, any booking that is edited or canceled from an OTA (Expedia, Booking.com, Airbnb, etc) or a GDS Travel Agency is automatically modified and/or canceled, with cancellation information included.  If an Owners wishes for great credit control over their bookings, upgrade to the Channel Manager product to get complete editing features (as well as a host of others, as detailed here) in the product, as well as 24 . If Owners wish to EDIT their bookings beyond what is included in the Owner's Area, they must:

1. Contacting the Front Desk who can then make an edit on their behalf, according to their detailed instructions.
2. Upgrade to the Channel Manager product to get complete editing features (as well as a host of others, as detailed here) in the product.  Note that upgrading to the Channel Manager product comes with 24 x 7 support from BookingCenter.

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Commissions

The owner can view any commissions earned from their Unit(s) being booked and in status: COMPLETE. The idea for the Commission is that the Owner has a commission amount is commissionable at an agreed-upon rate (always a %). This is set for each Owner and can be unique to each Owner.  The Total Commission is then viewed by the Owner on the non-taxed portion of the RENT (rate total for the booking) and excludes any extra Items that might have been added, such as a bottle of wine or transportation fee.  This area allows Owners, if they have a commissionable relationship with the Property Management Company, to see what commissions are payable.  If the commission relationship is 0%, then the Total Commission will always be $0.

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The Owners Area allows an Owner to cancel a booking. This allows an Owner to cancel a booking, then 'booking' again with new dates or guest details.  Each cancellation allows a manager to place a cancellation number for the cancellation to record the cancellation. If more edit functionality is needed, such as rates, rooms, or additional guest names, have the Owner is enroll in the Channel Manager product. The Owner Channel Manager features include SMS to Guests, using Auto Letters to automate daily communications (Self Checkin instructions, Registration, eSign docs, survey/review requests, etc) and run reports on activities such as Arrivals, Departures, Receipts, etc.  In addition, any booking that is modified or canceled from an OTA (Expedia, Booking.com, Airbnb, etc) or a GDS Travel Agency is automatically modified and/or canceled, with cancellation information included.  If your Owners wish to cancel, and/or, modify their bookings, they must do so by:

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