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BookingCenter's Self Check-in System gives you two three options for integrating Digital Signatures into the Self Check-in process. You can simply just request a Digital Signature from the guest or make it required before the guest can Check-in.

The process is fully integrated with MyPMS with synchronized status updates, customized messaging, and optional SMS Messaging (subscription required). To learn more about how to setup, see eSign - Digital Document Signing 

The Self Check-in process is designed to only allow the guest to start and complete Self Check-in ON the Check-in Date.The based on the criteria set in the system and the booking itself. What this means is that the Guest will only see the Check-in button and be allowed to complete the process if all criteria has been met, similar to the check-in process in MyPMS. If the Booking Criteria has not been met, then the a message will display telling the guest what action to take I.e. Add Payment Method or Signature Required.

When using esign with the Self Check-in process you can require a signature before the Guest checks-in on the arrival date. Therefore, If the Guest clicks on the Self Check-in link BEFORE the Check-in date, then the Guest will be able to Manage the Booking ie. update payment method, but the Check-in button will not display.  For the detailed information on MyBooking, see Self Check-in | MyBooking

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There are two options Self Check-in

Date of Login

  • If the Guest logs in BEFORE the Check-in date, then the guest will only be able to manage Booking Details and update the payment method. The "Check-in" button will not display and this message will display "."We are looking forward to your upcoming stay. Please check back on your check-in date to complete Self Check-in. To review or update booking details, use the links below."
  • If the Guest logs in ON the check-in date the "check-in" button will display if all criteria is met in MyPMS. See If the criteria has not been met, then a message will display to the Guest with the action that needs to be taken

Number of Rooms Booked

  • If the Guest has only one room booked, then only the booking details will display for that particular  booking.
  • If the Guest has a multi-room booking, then ALL of the bookings under that Guest Name for check-in that day will display. The Guest can click on each booking to view and update details. 

Booking Status  Criteria

  • Room Not Assigned: Room must be assigned. If the Room is not assigned then the following message will display
  • Room Occupied (previous guest not checked out): If the Room is still occupied by previous guest (not vacant), then the following message will display
  • No payment method in "Guaranteed By": If there is no payment mehtod selected in the Guarenteed By, then the following message will display

Then, when the Guest clicks "Check in"

  • Balance Due Authorized at Check-in (MyCard Users)
  • Guest is sent an email and /or SMS with Room Entry Instructions.

"eSign Digital Signature" Settings

You can choose how to integrate the eSign Digital Document Signing into the Self Check-in process by using the following settings. These settings allow you to automatically send a just a request for digital signature and/or it can become a requirement for Self Check-in.

Use these "esign" settings to control how the esign communication process functions with Self Check-in. There are four settings to choose from:

  1. None: Use this setting to completely disable eSign from the Self Check-in process. What this means is that the guest will not receive an email and/or SMS request to sign a digital document.
  2. Request Letter(s): Use this setting to to request a Digital Signature, but NOT REQUIRE a Digital Signature to Check-in. Using this setting will send an "eSign Request" email and/or SMS to the Guest at the Start of the Self Check-in process. This request is in addition to the "Start Self Check-in" email and/or SMS that is sent to start the Self Check-in process.
  3. Required MyBookings and Letter(s): Use this setting to REQUIRE a Digital Signature before the guest can check-in AND to send the eSign Request email and/or SMS as described in the Request Letter setting. Using this setting will send an "eSign Request" email and/or SMS to the Guest at the Start of the Self Check-in process, but WILL require a Digital Signature before the guest can complete Self Check-in. 
  4. Required MyBookings no Letter(s): Use this setting to REQUIRE a Digital Signaturebefore the guest can check-in, but NOT SEND the eSign Request email and/or SMS as described in the Request Letter setting. Using this setting will NOT SEND an "eSign Request" email and/or SMS to the Guest at the Start of the Self Check-in process, but WILL require a Digital Signature before the guest can complete Self Check-in. 

To change these settings, go to General Settings


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