To add a Credit Card Transaction follow these steps: Red Asterisk * indicate indicates a required field.
- Credit Card Number and Expiration Date: Enter the card number first and then expiration date. Enter both without any dashes, slashes, spaces or any other character that is not a number. The expiration is selected from seperate drop downs separate dropdowns in the form of Month / Year. Once the number is entered, the system will automatically set the payment type to the credit card type entered and will be available as a payment type on the guests guest's folio(s) Upon submission, the system will check to verify the validity of the card number.
- Credit Card Type: Choose the type from the drop-down list. The types are set up in SETUP | PARAMETERS | RECEIPT TYPES. See Receipt Types
- Billing Address: f If the contact information is not the credit card holders, the hotel may have trouble collecting on a no-show or late cancellation.
- Auth Amount:
Swipe Credit Cards: When checking in a reservation, it is important to swipe the credit card in the credit card number field. A swipe ensures your property collects the lower "swipe rate" for credit card discounts. It will save the hotel a few 'basis points' of the total dollar value settled. The act of swiping is easy: when the cursor is in the Credit Card Number field (whether on New Booking, Booking Detail, Manage Cards, or House Account screens), simply swipe the card in the Credit Card Number field, hit the <tab> button, and watch as the system parses the First Name, Last Name, Card Number, and Expiry into the proper fields. Swipe/Tap/Dip Credit Cards into an EMV Terminal: An EMV terminal is a device provided by a merchant processor that enables a property to: - 'Swipe': captures the magnetic data stored on a credit cards 'mag stripe'. This is the traditional way credit cards were used for decades.
- 'Dip': dipping a 'chip-enabled credit card into a device allows the cryptogram (the chip embedded into the credit card) to receive a secure token that accepts or rejects a card authorization request.
- 'Tap' is nearly always a mobile phone using the Near Field Communications (NFC) protocol to receive a secure token accepting or rejecting the card authorization that was setup by the Guest with their specific NFC vendor vendors such as ApplePay, GooglePay, or SamsungPay.
All 3 methods are fine ways of accepting authorizations, but if the card holder is presenting a 'chip' credit card, you should use the 'dip' method to capture the card, as the EMV rules would guarantee your transaction in the event of a dispute. If the cardholder prefers to pay via ApplePay, GooglePay or any NFC method (what is called a 'tap') then use that method, as it also guarantees protection in disputes. Swiping is better than manually entering a card, but less protection on a dispute than either a 'dip' or 'tap'. Auth, Dip, Tap, and Swipe Rates only apply to customers utilizing the MyCard payment gateway service. Customers who are not using the MyCard service will need to manually process credit cards through their merchant provided terminal.
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