A. If you wish to type comments for the guest, do that first.- Touch position A below and start typing. B. Then set the ‘request status’ to PROCESSING. Touch position B and select PROCESSING C. You can assign the request to a staff member if you wish.Touch position C and select Staff Member D. You MUST then press SAVE button. This will send email to the guest to let them know their request is processing ![](/download/attachments/7864645/MyGuest%20Handling%20Request%20Processing%20Steps.png?version=1&modificationDate=1511811737000&api=v2)
Once the Guest Request has been changed to Status= Processing, the status color changes to WHITE. It will stay here in OPEN requests until it is completed.
![](/download/attachments/7864645/MyGuest%20Handling%20Requests%20Request%20Processing.png?version=1&modificationDate=1511811737000&api=v2)
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