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To Cancel a Booking in any of these three places, follow these steps:

• Locate the booking in Quick Search, on the Tape Chart or in Search Bookings.
• Open the booking and the Booking Details screen will open. Use the pop-out box Cancel Booking button if you use the Tape Chart
• Go to the bottom of the Booking Data Tab and click Cancel Booking. See Booking Action Buttons
• An option for the User to define who initiated the Cancellation is offered.  This allows the Property to set if it was initiated by the Property or the Guest.  
  • *Note, if the cancellation was initiated via the MyBookings Area (used for Self Check-in), an OTA, or a GDS Agent, this setting will be automatically selected to the Guest option.
• A message will appear asking to confirm the cancellation. Click Yes. See Figure 1.
• A screen will appear to fill-in information on who canceledthebookingcanceled the booking, contact phone and notes. See Figure 2.
• Click Save and the Booking Cancellation Confirmation will appear. . See  See Figure 3.
  
• The Booking Status will appear as "Canceled" and availability will be released .. See Figure 4.

Figure 1. Confirmation Message

Figure 2. Booking Cancellation Information.Image Removed

Image Added

Figure 3. Booking Cancelled Confirmation 

Figure 4 Booking Header with updated Status of Cancelled.