Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Section

Only a confirmed or unconfirmed booking can be canceled. Once the booking is complete or is currently active, it can't be canceled. The action buttons active on each booking depend on the status of the booking. If the Cancel Booking button is not available, then the status of the booking does not offer that option and therefore not be canceled.

 

For example, a confirmed or unconfirmed booking would have these Booking Action buttons available: Cancel Booking and Clone Booking. See Booking Action Buttons


There are three places in which you can cancel a booking:

Click to enlarge images

To Cancel a Booking in any of these three places, follow these steps:

  • Locate the booking in Quick Search, on the Tape Chart or in Search Bookings.
  • Open the booking and the Booking Details screen will open. Use the pop-out box Cancel Booking button if you use the Tape Chart
  • Go to the bottom of the Booking Data Tab and click Cancel Booking. See Booking Action Buttons
  • A message will appear asking to confirm the cancellation. Click Yes. See Figure 1.
  • A screen will appear to fill-in information on who canceled the booking, contact phone and notes.   See Figure 2.
  • Click Save and the Booking Cancellation Confirmation will appear. . See Figure 3.
  • The Booking Status will appear as "Canceled" and availability will be released .. See Figure 4.
Section

 

Figure 1. Confirmation Message


 


Figure 2. Booking Cancellation Information.

 


Figure 3. Booking Cancelled Confirmation 


Figure 4 Booking Header with updated Status of Cancelled.


If you're looking for troubleshooting information, please try one of our Support Options!

 

Section
Column
width33%

Need help? Submit a ticket

Column
width33%

Articles and FAQ

Column
width33%

Step-by-step tutorials