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BookingCenter's Self Check-in lets the Guest&= nbsp;update Booking Details, Add Payment Methods, Cancel= the booking and complete the Self Check-in process from their mob= ile device. The Self Check-in function is completed in&nbs= p;MyBooking, our secure Guest Portal. MyBooking is fu= lly integrated with MyGuest and your PMS with synchronized status updates, = customized messaging and digital document signing. Once a site is ena= bled for Self Check-in, MyPMS can be integrated with MyGuest to manag= e the daily process, and in real-time reports on what is happening but= focuses on what is NOT going right - i= e, the variances to your defined, daily process.
As an overview for how MyGuest works with Self Check-in= , the Guest is sent (email and/or SMS) a customized "Check-in" Letter/SMS w= ith a secure link to their Booking at a time of your choosing. It can= be x days/hours before the arrival date/time, or it can be automa= ted on the day of arrival - different customers choose differently= .
Then, depending on the status of the = booking and the criteria met, the following actions trigger a notification = to MyGuest:
MyGuest notifications post to the BookingCenter iOS App&nbs= p;& Androi= d App immediately, the MyGuest widget on the front desk (optional), and post to the MyGue= st tab part of the booking in MyPMS, allowing staff to follow exactly which= messages have been associated with the specific booking. Changes mad= e by the guest on their Bookings are automatically updated to MyPMS and not= ification sent to MyGuest, so staff can validate whether cancelling, booking edits, or adding a new Guaranteed by: payment = method requires intervention.
When using MyGuest we recommend using the BookingCenter Manager's app, e= specially for the Users who will be associated with Requests for the catego= ry: Self Checkin.
Manager's App
MyGuest comes with an iOS an= d Android app fo= r key staff for immediate alerts via =E2=80=98push=E2=80=99 notificati= ons of incoming guest requests. This enables you to monitor your guests=E2= =80=99 requests in real-time while roaming the property or from anywhere vi= a your smart phone. But for users who prefer to use a web browser, as= opposed to a mobile app, the same data is available on the MyGuest Management website.