GDS Descriptions
a. Located at: Setup > Property > Property Info
b. This section allows for the free form text about area, amenities, polic=
ies, etc.
c. Key sections include:
Steps to update each section requires:
- Select the description name.
- Type information in the Default Description Text section that call cent=
er agent will use to describe your hotel details.
-
- Enter descriptions using phrases that the agents can read directly to t=
he customers.
- You can use the following punctuation/symbols: spaces, dashes (-), peri=
ods (.) and forward slashes (/) and enter clickable URL links.
=E2=80=A2 Area Information
Use this section to describe the hotel=E2=80=99s general vicinity and an=
y areas of interest neat the hotel. Area Information contains three section=
s:
- Area Attractions - Use for areas of interest to tourists.
- Corporate Locations - Use for businesses located in the area.
- Location
=E2=80=A2 Dining & Entertainment
- Dining
- Enter a description of your on property restaurants, cafes, lounges
- We recommend that you list the attributes of your restaurant headers: T=
ype, Name, Cuisine, Hours of Operation, Serving, and Dress Code.=20
- Example:=20
- Type: Caf=C3=A9
- Name: Caf=C3=A9 Rouge
- Cuisine: European
- Hours of operation: 0700-2300
- Serving: Breakfast, Lunch and Dinner
- Dress Code: Casual
- Meal Plan
- Enter a brief description of the meals included in your rates.=20
- Example:=20
- Meal Plans: Room Only, Breakfast
- Please check individual rates for specific meal plan information.
- Off Site Entertainment=20
- List and describe any nearby theaters, venues, or facilities offering e=
ntertainment not on hotel property.
- On Site Entertainment=20
- Enter a brief description of any entertainment offered by the hotel on =
property. Examples: casino, nightclub, children's clubs.
- Off Site Restaurants and Lounges=20
- List and describe options that are not on hotel property but that are i=
n close proximity and worth of mention. Include the type of cuisine and acc=
eptable dress code.
- Special Events=20
- List and describe occasions that your guests might find interesting inc=
luding festivals, conventions, and seasonal activities.=20
- Examples:=20
- Festival of the Arts - City Center - Apr 17-18 2017
- Wedding Fairs - held in the Ballroom Suite - 1st Sunday of every month<=
/li>
=E2=80=A2 Meetings & Events
- The only field is the Weddings field.
- Enter details about weddings or wedding events at your property.
=E2=80=A2 Miscellaneous Info
- Alternate Hotels
- AWARDS - List any star, diamond or other award level ratings given to y=
our hotel.
- Frequent Guest Information - List and describe loyalty programs or awar=
ds.
- GDS Data - Add information regarding property IDS, GDS Chain Codes, and=
other GDS related information.
- Handicapped Facilities - Enter accessible facilities and services.
- Key Selling Points - Describe the unique features of your property.
- Miscellaneous - Add information that does not fit the descriptions of t=
he other fields.
- Safety - List FEMA or US Govt safety certification and other safety rel=
ated information.
- Tour Operators/Wholesalers - List and describe special information rega=
rding tour operator and wholesaler arrangements and contacts.
- Travel Agent Commission - List and describe information regarding the a=
mount of commission, automated payment systems, or payment guarantee option=
s.
=E2=80=A2 Personnel
- Enter names and contact information for the following positions:=20
- Chef
- Director of Sales and Marketing
- F&B Director
- General Manager
- Managing Director
- Reservations Manager
- Rooms Division
=E2=80=A2 Policies
- List and describe hotel=E2=80=99s policies=20
- Cancellation/No Show
- Extended Stay - List and describe Extended Stay policies.=20
- Extra Charges - List and describe any additional charges that the hotel=
can assess for additional or extended services.
- Example:
-
- Extra Adult Charge: Yes - USD 35.00 per night
-
- Rollaway Charge: USD 35.00 per night subject to availability.
-
- Crib Charge: Available free of charge, subject to availability.
-
- Valet Parking Fee: USD 19.00 (no self-parking on site)
- Family Plan - List and describe family friendly offerings such as famil=
y rooms, discounted children=E2=80=99s menus, Kids Kamp, etc.=20
-
- Children age 12 and under stay free in the same room as a paying adult =
using existing bedding.
- Children over age 12 are considered an adult.
-
- General Policies - Describe policies that do not fit into any of the ot=
her policy descriptions.
- Group Policy =E2=80=93Describe information for groups, such as the numb=
er of rooms needed to designate a group, group contact information, special=
group arrangements, and offerings.
- Guarantee/Deposit Policy - List and describe your Guarantee and/or Depo=
sit policies.=20
- Example=20
- Default Guarantee/Deposit Policy: All reservations must be guaranteed b=
y credit card.
- Non-guaranteed reservations are not accepted.
- Guarantee/Deposit policies may vary by rate, please check individual ra=
tes for specific guarantee/deposit policy.
-
- Pet Policy - Describe hotel pet policies such as size and type of pet r=
estrictions, additional charges (if any) and information on special pet ser=
vices.
- Taxes - List and describe total taxes and fees required at your hotel.=
=20
- Example=20
- Hotel Tax: 13% Room Tax per room per night not included in rates.
- Rates may include tax, please check individual rates for further inform=
ation
=E2=80=A2 Property
- Summarize essential selling points of the hotel, including the qualitie=
s and ambience that make the hotel unique. You can use the following punctu=
ation/symbols in all channels: spaces, dashes (-), periods (.) and forward =
slashes (/).=20
- Check-in/Check-out - Indicate the check in and checkout times and polic=
ies for the hotel.
- Property Description Long
- Property Description Typical
- Property Detail - List and describe any additional property level infor=
mation for Voice Agent users.
- Seasonal Closure - Add a descriptions of seasonal closures for property=
. For instance, note if the property is closed during a holiday season or d=
uring winter months due to road closures.
- Selling Features - Include things that set the hotel apart - the sort o=
f things that you want the guest to know and appreciate about the hotel.=20
- There are three separate Selling Feature descriptions.
- Enter your selling features in order of importance as not all channels =
accept all three fields.
=E2=80=A2 Services & Amenities
- Configure the following descriptions:=20
- Arrivals/Room Service Amenities
- Business Services - Describe your hotel=E2=80=99s offerings for the bus=
iness traveler. Example - =E2=80=9CThe Business Center is open daily fr=
om 6am-10pm - though if you should require assistance outside these hours, =
the Manager on Duty is always available. The Business Center provides free =
copying, printing, faxing, and high-speed Internet access. It has five priv=
ate offices with two line phones and Toshiba 1.7 Giga-Hertz/512 MB Ram comp=
uters with 17" flat panel displays. Other facilities include: Secretarial s=
ervices available; High speed Internet access; Cellular phones available; B=
usiness card printing; Printing - Photocopying."
- Facilities - Describe hotel level facilities and include a designation =
of =E2=80=9Ccharge=E2=80=9D or =E2=80=9Cno charge=E2=80=9D as is applicable=
. Example - "*NO CHARGE* Elevators are wheelchair accessible; Handicap =
facilities public spaces; Indoor/Garage parking on site; Outdoor parking on=
site; Ballroom on site; Banquet facilities on site; Bar/Poolside; *CHARGE*=
24 hour Laundry/Dry Cleaning
- Health Club / Fitness Facilities - Describe in detail the space and equ=
ipment available at the hotel=E2=80=99s health club. Example - =E2=80=9CThe fitness center offers state-of-the-art cardio- and weight-training equ=
ipment - plus lounge facilities with steam room, sauna, beverages, and towe=
ls. The Concierge can also provide a jogging map, or help arrange tennis or=
golf. Post-workout, book a relaxing massage or order light spa cuisine at =
the juice and smoothie bar."
- Local Information - Describe other local information you want the Voice=
Agents to impart to your guests. Example - =E2=80=9CTime zone: GMT -5 =
hours, Eastern Standard Time. Languages spoken: English, French, and Spanis=
h. Electrical system: Local voltage is 110 to 120 volts AC. Adapters availa=
ble; please request through the Concierge."
- Meeting Facilities - List and describe the meeting and convention space=
s available to your guests, as well as the meeting services your hotel prov=
ides or has access to. For example, a customer might want to know the numbe=
r and size of rooms available and the catering and audiovisual equipment th=
at the hotel can provide.
- Recreation - List and describe any recreational services or activities =
located on the hotel property, as well as leisure activities available in t=
he surrounding area. Example - =E2=80=9CThe hotel offers a full service=
health club and fitness center from 0600 to 2130 seven days a week. Includ=
es at no extra charge - Sauna and Whirlpool, Cardiovascular Equip, Tanning =
beds, Free Weights. Spa Services are available at an extra charge. Pool use=
is complimentary to all guests. Pool hours - 0600-2130 daily."
- Room Amenities
- Services - List and describe services available at the hotel, as well a=
s any applicable services provided in the general area surrounding the hote=
l. Example - =E2=80=9CThe hotel offers a full range of services includi=
ng but not limited to three restaurants, two lounges, a nightclub with live=
dance music and an open air courtyard with in-pool bar."
- Shopping - Local Attractions - Describe malls and specialized shopping =
in the area. Example - "Enjoy the convenience of one of Denver's top sh=
opping attractions, the Cherry Creek Shopping District. Our hotel=E2=80=99s=
complimentary shuttle service will whisk you to Cherry Creek's 400 boutiqu=
es and shops, over 50 restaurants, over 40 art galleries and a selection of=
spas and salons."
- Spa - Describe the hotel=E2=80=99s spa facilities, or a facility that t=
he hotel recommends. Example - "The on-site Day Retreat is one of Ameri=
ca=E2=80=99s preeminent luxury Spas. The 41,000 square foot spa features an=
environment of unparalleled beauty. There are innovative programs and trea=
tments that can be individually tailored to meet your personal requirements=
including an extensive variety of facial, skin, and body treatments design=
ed for both men and women. Experience an enhanced sense of well-being and b=
alance through cardiovascular fitness, T=E2=80=99ai Chi, meditation and Yog=
a."
=E2=80=A2 Travel Details