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The Auto Letters function allows you to send automated =E2=80=9Cpr= e=E2=80=9D and =E2=80=9Cpost=E2=80=9D stay emails and/or SMS Messages (subs= cription required) to your guests based on date driven events such as, chec= k-in, date booked, or check-out.
The Auto Letters function is used in the Self Check-in and eSign D=
igital Signature process- these Auto Letters are set as Default Letters in =
the Default Letters Tab. Self Check-in | Default Letters
The actual Letter that the Auto Letters sends are created in the L=
etters Tab. Therefore, you must first create a Letter and then select it fo=
r the Auto Letter event. Add=
or Edit Letters | Add Gro=
up Letters | Add or =
Edit SMS Letters.
Auto Letters can be created for Group Bookings, Individual Booking= s, Guest records, SMS, Incident Reports etc based on the Letter = Type assigned to the Letter. Once the Letter is created and assigned a Lett= er Type, then the Auto Letter function can be applied and you can automatic= ally send emails to your guests.
What time are Auto Letters sent? Specific&n= bsp;times that Letters (emails are often sent at different times than = SMS messages, for example) are set in your Settings area. Note that the time chosen is in th= e time zone of your property. Email being received late at night= bothers no one. SMS' sent as part of Auto Letters should go out afte= r 7:30 am the time zone of the property, to avoid being rude and = awakening someone with a text message alert. A property participating in the Self= Checkin process can choose separate times for emails than SMS notices in <= /span>General Settings.
Here are some examples of how you can use Auto Letters:
To set up Auto Letters: Go to SETUP | PAR= AMETERS | AUTO LETTERS
Your Auto Letter has now been created and will automatically send = emails based on your settings!
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